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  • grody90 Oct 08, 2009

    Thanks... My netbook is an ACER, Aspire One series, Model #ZG5, running Windows XP with all service packs installed.

    I purchased the wireless mouse explained in my previous email, and it came with a disc to use for it's installation/setup. HOwever, the netbook does not have a disc drive. The rest of my questions/explanations should appear in my previous email.

    THanks again for your assistance.


    Bill Grody


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Please elaborate your problem and provide us with more details like the make/model number and the operating system of your netbook.

Also please tell us which setup you want to download - is it a device driver or a software disc which you are trying to install on your netbook.

Please reply with the details so that we can provide you with the relevant assistance. Thanks

Posted on Oct 08, 2009

  • AliTech110
    AliTech110 Oct 08, 2009

    Thanks for the feedback.

    Unfortunately, I don't have access to your earlier e-mail, so please provide the make and model number of the wireless mouse again.

    Also, from the description of the problem, it seems that you want to copy the installation files from the setup disc to a memory stick and then install the drivers in your Acer netbook.

    To install the drivers for the wireless mouse, follow these steps:

    1) Copy the installation/setup files from the memory stick to the desktop of your Acer Netbook

    2) Insert the transmitter/receiver of the mouse in the USB port

    3) A "New Hardware Found" Notification should now pop-up in the taskbar

    4) Then Windows will try to install the drivers automatically. If this process completes successfully, the Notification changes to "Your Hardware is Installed and ready to use". Sometimes it requires a restart.

    5) If the default Windows driver is not installed successfully, it will ask you to install the drivers manually. Then you will have to specify the location of driver files (i.e; the desktop) and it will then finish the installation.

    Alternate method to download and install the drivers is through the Device Manager.

    1) Insert the transmitter/receiver of the mouse in the USB port

    2) Right-click on "My Computer" icon on the desktop, then select Properties.

    3) Then click on the Hardware tab and click on the Device Manager button

    4) This will open the Device Manger window with the list of all the devices installed.

    5) Look for the devices attached to the USB hubs in the Device Manager. If there is a Yellow Exclamation or Question Mark next to any of the hardware in this list, right-click on it and select "Update Driver". (Yellow Exclamation or Question Mark denotes a missing or corrupt driver file)

    6) Windows will connect to the internet and download and install the appropriate driver for the hardware.

    Hope this solves your problem. For more help and clarifications, please reply to this post. Thanks


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