Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen vision m not recognized....

My creative zen vision m is not recognized on my pc

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  • uwinsome Dec 25, 2007

    I treid premium service and they did not help! They told me to uninstall the zen vision m and use windows media 10 ,but that did not workeither. does anyone have a real solution? Please help if you can.

  • shawnerz Dec 26, 2007

    i plug my zen vision m in to the comp the power light flickers and nothing hapens their is a black screen but its wont charge what do i do

  • Anonymous Jan 08, 2008

    I am having the same problem,the light blink but it is not charching and my computer does nor recognized it

  • texg8 Jan 08, 2008

    Zen vision M only goes o recovery mode. Tried installing firmware but my PC does not detect the device. Uninstalled wm 11 player but still having the same problem. Updated my device driver and still the same problem.

  • chefdonovan1 Jan 08, 2008

    I have a creative zen m 60gb given to me without the installation cd.

    i downloaded the software from the net.

    the mp3 cannot be recodnized by the software or the laptop.

  • simonmcc99 Jan 13, 2008

    yea sounds like i have the same problem again, iv tried everything on it. plugged in, power led blinks, no charge is held in the device, there is the odd time it turns on after 15 minutes on charge, then it goes to recovery mode, so i chose to get the new firmware, but after having downloaded it, the zen isn't recognized on the computer so i cant add the firmware downloads :( i liked this thing...any ideas?

  • Anonymous Feb 12, 2009

    i can follow the key to enum but there's no usb option :-( help

  • Anonymous Feb 27, 2009

    i did the following above but it didnt say USB



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Here, this is what I did to fix this problem. copy and paste from my original post on

"My player is completely charged, I have XP w/SP2 - I can turn it on and listen to the default audio tracks and videos...I just can't get my computer to recognize it AT ALL!"

and then:

also, when I try to allow "everyone" to the USB....I found that in the advanced section I have TWO "everyones".

The one that says "full control" says "not inherited" in the inherited from column...the other says "read" and "machine\system\currentcontrolset......."

Should there be two of them in there??? Because when I try and switch the read to full control, it reverts back as soon as I select apply or ok....I tried deleting it but it re-creates itself soon as I go out of the window.

so I was told to do this:

Sounds like an NT problem. I don't know the exact steps to do this, but you'll need to remove inheritable permissions from that, which will remove the "inherited" attribute, leaving the locally-controllable one.

So open "run" command in the start menu and type "regedit"

From there follow this path...

"hkey_current_config" -> system -> current control set -> Enum -> USB

Do what I copy and pasted above and then plug your Zen V:M in and it should recognize it.

Posted on Jun 21, 2008

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I am having the same problem, it is connected light blinking and not charge, computer is not recognizing it

Posted on Jan 08, 2008

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The problem is a broken Motherboard you need to Install a new mother board. its easy if you see a Youtube video.

Posted on Mar 03, 2009

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Posted on Jan 02, 2017

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SOURCE: zen vision m not recognized

Same problem. Solved by downgrading Windows Media Player to v.10. Do it through Control Panel and click Remove WMP11 and WMP11 runtime. Restart, connect your player and if not recognized do go to Control Panel=>System=>Hardware tab=>Devices. Find Portable Devices drivers in the menu and click Uninstall MTP device. If still not detected, go to Control Panel=>Detect New Hardware and run that. The player should connect automatically. WMP 11 has a glitch that disallows 3rd party MTP players. Intentional or purposeful? Ask B. Gates.

Posted on Aug 22, 2008

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SOURCE: Zen Vision M not being recognized by pc's

I've had this happen before. My issue was a hardware interface. Did your computer shut down or give any sign of error?

Try checking the "device manager" and see if anything is up. You may want to go into your bios and make sure your "plug and play" options are still turned on. I'd try reinstalling the driver if you keep having problems.

Posted on Apr 26, 2009

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See the solution for PC not recognizing your player. You should downgrade to WMP10 by uninstalling WMP11 and WMP11 runtime. Uninstall portable device drivers from System menu and restart the computer. Replug the USB and the player should now be recognized. 

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I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

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If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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