Question about Sage Instant Accounts 8.0 (013604ug)

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My sage accounts wont open i keep getting user name in use

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Make sure there is no other user that has the program open (if it is on a network). Shutdown the computer and restart the program. Make sure you have all the Windows updates installed.

Posted on Oct 08, 2009

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Suppliers names dont show in the bank statement?

Posted on Mar 03, 2010

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I was working in sage instant accounts version 8.2 when my computer crashed. Im trying to go back into sage but it comes up with the message 'you may only run one copy of this programme at any...



If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

May 19, 2011 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

Hello Please can you help. We want to add a new user to Sage. We currently have Sage 50 Accounts 2008 installed. Once the user tries to connect to sage, the user sees a file trying to open with...


This is usually caused by the user not having full rights to the Data directory. right click on the data director select security and you can a click on users network logon and tick on full control

Nov 04, 2010 | Sage Instant Accounts 8.0 (013604ug)

2 Answers

I have just upgraded to sage line 50 accounts professional, yet when i try to run it it tells me the data file could not be found.my data is held on another networked computer and i can see that the path...


Hi allweatherra

Sage 50 has a file called company. that holds the path to the sage Data. From version 2007 onwards this is held in c:\documents and settings\all users\application data\sage\accounts\2010(or whatever version you have)

Hope this helps

Feb 10, 2010 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

C:\program\SAGE\ACCOUNTS\REPORTS\\*TB.SRT contains an invalid pat


This message usually comes when the target location is not there or is renamed OR the address is wrong. Open My Computer, and go to the address you gave. Look if there is the file named *TB.SRT.

And by the way... the address you gave was "
C:\PROGRAM\\SAGE\ACCOUNTS\REPORTS\\*TB.SRT" BUT I believe that the address should be "C:\PROGRAM\SAGE\ACCOUNTS\REPORTS\*TB.SRT".
It is not possible that the address contains 2 slash (\\) repeatedly. Open the file by going to the My Computer OR by opening the software and by locating the file manually from there.

live chat assistance costs $19.99. And $12.99 for one time e-mail premium support.

If you have a registered product then I would suggest you to visit:
http://support.sage.co.uk/default.aspx?page=1
There you might find a solution at no cost.

Please inform if your problem is solved or not. And please rate if you found the above info useful.

Aug 28, 2009 | Sage Instant Accounts 8.0 (013604ug)

2 Answers

Email Remittances - Report Designer Problem


Sage Line 50 Addpurch Utility
In Sage Line 50 V5, you could only produce remittances for the
supplier accounts you had set up in your Sage Line 50 program.
The information that appeared on your remittances was taken
from the supplier ledger.
In newer versions of Sage Line 50 you can produce remittances for suppliers
who do not have a corresponding supplier record. This allows
you to produce free-format cheques for one-off payments. To
enable you to produce free-format cheques, Sage Line 50 no
longer takes the information for remittances from the supplier
ledger. This means that you can produce remittances whether
there is a corresponding supplier record or not.
If you want to include additional information from your
supplier records on your remittances, for example bank sort
codes and account numbers, you should convert the layouts
you require using this utility.
Note: This utility is installed automatically into your
Sage Line 50 program directory when you install Sage
Line 50.
>> To use the Addpurch utility
1. Open a Command Prompt by clicking on to your Windows Start Button
selecting Run, then type the word COMMAND and click on to OK.
From the command prompt (for example, c:\windows\desktop>) type cd\ and
then press ENTER.
2. At the c:\> prompt type cd "Program Files\Sage Accounts\layouts"
and then press ENTER.
The prompt should now read c:\Program Files\Sage\Accounts\layouts
Note: If your Sage Line 50 program is installed in a different
directory replace the above instruction with your own directory
name. The directory path can be found within your program by
clicking on to Help and then About and choosing the System
Information Tab. Your layouts will be held on the same path
as your data directory.
3. Before you can convert your remittance layout you will
need to save this with a new filename. (maximum of 8 characters).
For example, to rename one of your existing layouts from
the c:\Program Files\Sage\Accounts\layouts prompt type:
copy remita4.sly newrema4.sly
and then press ENTER.

Jul 07, 2009 | Sage Computers & Internet

1 Answer

Im getting this error


When i have this problem I go into the sage programe via programe files, click into ACCDATA, look for the file named que and delete it. Works every time for me.

Jul 02, 2009 | Sage Instant Accounts 8.0 (013604ug)

2 Answers

Error message with sage instant accounts



If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

Jan 13, 2009 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

Sage 50 Accounts 2008


I think I got the solution for you ...

User Name is Already in Use / Cannot Access YYY because XXX is logged in

Typically, when you get this message you will be asked if you want to remove the user from the request list. If you are asked this question, simply answer Yes and you'll be able to continue.

An alternative solution is to go in the data folder for your sage data (the default folder for versions prior to 14 is c:\program files\sage\accounts\accdata for v14, the folder is c:\documents and settings\all users\application data\sage\accounts\2008\company.000\accdata on XP and c:\programdata\sage\accounts\2008\company.000\accdata. In the data folder, you will find a file called QUEUE.DTA - delete the file and you should be able to get back into Line 50. If you have a multi user version of Line 50, you should only delete this file if you are sure that no-one else is using Line 50.

Mar 20, 2008 | Sage Instant Accounts 8.0 (013604ug)

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