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Kyocera FS-2020D won't print

Our Kyocera FS-2020D won't print and is flashing 'Load MP Tray CU 216x305mm' - we just need a straightforward A4 job done and there is A4 paper in the drawer. Any ideas what to do?

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You have to go to setting to change the cassette paper size , what happen is : in the setting that cassette has different size value, so when you try to print A4 it ask you to load it in the bypass or the Mp. all what you have to do is: go to cassette setting or comon setting and change the cassette siz to A4, and it will fix your problem.

Thanks for using Fixya

Posted on Oct 08, 2009

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Posted on Jan 02, 2017

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MP tray is not the cassette it this flap that pulls down above it.

The machine will revert to asking to place paper in its MP tray when the information it is receiving about the document from whatever program tell it that the size is not the same as what the cassette is set to...

so, check page size in of document in word program or whatever you are using

also check paper type and size settings match those you just checked in the printers properties under printers in control panel.

If you put a piece of paper in the MANUAL BYPASS TRAY bot the cassette it will print on that.

To get evverything back to normal, turn off printer, delete jobs in print que, change paper size of document in word/excell/etc is set same as paper type in printer, print again.. all should be good...

p.s. these are good quality printers that why I bother to answer you... cheers

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