Question about Dell 3100cn Laser Printer

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How i can fix the error 016-302 restart printer???

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This is a little bit of a tricky one, First, remove any LAN/USB cable and cancel any print jobs. You will have to remove the top cover to easily rotate the "rubber" belt until you see the silver square appear near the foam "window"...actually more like a cutout.


Remove the drum cartridge from the top of the printer. Now, stand it up with the blue roller up and facing you. Then turn the blue roller on the very edges, so your fingers did not touch until a silver box shows up in the window (where the foam was) on the bottom right. Put it back together, and that should do it!! Good Luck :)

Hope This Helps

Posted on Oct 08, 2009

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Dell Support Phone Number 1-844-395-2200
to contact to Resolve your problem. Dell Technical Support Phone Number 1844 395 2200 Dell Help Repair

Posted on Feb 23, 2017

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For Dell Printer Tech Support
contact on 1-800-935-0537

Posted on Jul 30, 2014

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Posted on Jan 02, 2017

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SOURCE: 016-302 please turn off printer.

That error is a CPU error, you may have to un-plug the network or USB cable when you power cycle the printer, could just be a document it is unable to print, and needs to be cleared without cables. Otherwise the CPU could be damaged from a static shock or something like that...

Posted on Oct 09, 2009

SOURCE: Error 016-302 on Dell 3100cn

drum cartridge replace soon

Posted on Oct 30, 2008

  • 35 Answers

SOURCE: error 016-313

Try a firmware update.

if that doesn't solve it, reseat controller card.

if that doesn't solve it, replace controller card

For the 370 error, try the same steps. If they don't solve, then replace the Machine Control Unit.

Replaceing these parts can get expensive.

Posted on Jun 15, 2008

  • 73 Answers

SOURCE: error code 016-370 Restart printer If problem

Error code: 016-370
This is yet another error message asking you to restart the printer. You need to switch off the printer and then connect it via the USB cable. Press the hold and cancel buttons simultaneously. Then power on the printer again. On your LCD display you should typically see a message saying 'ready for download mode'. You will then need to initialize the firmware update process. LCD will change to the writing mode. 10 minutes later you will be prompted to start the printer again.

The firmware is available here:

Posted on May 02, 2011

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