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The screen does not work on the device but it works on an external screen but as soon as i plug the external screen out nothing...darkness

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Buy a LCD assembly on Ebay.com

Posted on Oct 10, 2009

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If you shine a bright light at the screen and you can see something, the back light/inverter may have failed. If nothing at all, check on an external screen.

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If your AC Adapter and Power Cord is working fine, then your new battery has a problem if it will not charge. Just because it is new does not mean it will work.

As for your Monitor, try the steps below. Because it works with an external monitor, we know your Video Card is working fine, so the problem is either the LCD Inverter or the Lcd Screen itself is bad.

Shine a flashlight on the dark screen to see if you barely see the icons on the desktop. If so, then the LCD Inverter is bad.

If you see no icons by shinning a flash light and the external monitor works, then your screen is bad. If you see no icons by shinning the flash light and nothing shows on the external monitor, then most likely your video card is bad.


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Gateway 5150 - computer screen stays black, screen works fine, just very very dark - can't seem to adjust luminosity?


Shine a flashlight on the dark screen to see if you barelysee the icons on the desktop. If so, then the LCD Inverter is bad.

Plug in an external monitor and see if the display shows up on it. It can beany kind of monitor even the old big fat crt monitors as long as it has a vgacable to connect to your computer's vga port. If so that proves yourvideo card is ok. The video will show on most systems when you rebootwithout you having to do anything. Some systems will require you to hit the FN(Function key) + F1 thru F12. Hold down the FN key then hit the correctkey for displaying on the monitor (F1 thru F12). The correct key willnormally have CRT/LCD on it or it will have the icon of a display.

If you see no icons by shinning a flash light and the external monitor works,then your screen is bad. If you see no icons by shinning the flash lightand nothing shows on the external monitor, then most likely your video card isbad.

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1 Answer

Laptop starts up then the screen stays black


Shine a flashlight on the dark screen to see if you barelysee the icons on the desktop. If so, then the LCD Inverter is bad.

Plug in an external monitor and see if the display shows up on it. It can beany kind of monitor even the old big fat crt monitors as long as it has a vgacable to connect to your computer's vga port. If so that proves yourvideo card is ok. The video will show on most systems when you rebootwithout you having to do anything. Some systems will require you to hit the FN(Function key) + F1 thru F12. Hold down the FN key then hit the correctkey for displaying on the monitor (F1 thru F12). The correct key willnormally have CRT/LCD on it or it will have the icon of a display.

If you see no icons by shinning a flash light and the external monitor works,then your screen is bad. If you see no icons by shinning the flash lightand nothing shows on the external monitor, then most likely your video card isbad.

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Compaq presario c500 has power and charges but the screen stays off disks will eject and you can hear the computer running just nothing on the screen.


hi there,
Please have it plugged it onto an external monitor to make sure that the problem is not with the LCD. Is there a backlight on the LCD or is it totally dark?
If the external monitor gives out an image it means that the LCD might be busted but do you know the keyboard shortcut to switch between the external monitor and the laptop screen?
You can try FN+ F5. if that does not work you definitely have to try it out on a external monitor.

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The same thing happened on my HP. I ended up buying a LCD screen off ebay. That corrected the problem. New screens cost $150+. You can get one off ebay for half the price.

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Turn of your computer. disconnect external devices like printer, scanner and then try. If you still have the same problem boot in safe mode by tapping F8 key as soon as u turn on the computer. In the advanced option window select safe mode and log in as administrator. Then disable all third party services and startup items and then check. If nothing works you have to do a repair installation in case you have the XP installation CD or try System Recovery

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