Question about Acer Aspire 4520-5582 Notebook

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Fail to connect to webcam

Whenever I try to open my Dell Webcam Center, use Skype or Oovoo, it tells me "Failed to start video preview. Please reconnect your camera." Instead of a video, a cat live cam avatar comes up. Help!

I've tried setting the Oovoo and Skype settings to webcam default, but because it comes up in the Dell Webcam Center too, it makes me think its possibly a driver issue? I un and re installed my webcam manager with the provided disk, but it doesn't help.

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Greetings...

hello, regarding on your problem please check your driver installed in your laptop and see if the driver you install is compatible in your current operating system otherwise it will not recognized the webcam driver. Also please check the settings of your skype or ovoo .

Thanks

Posted on Oct 08, 2009

  • Eric Sweeten
    Eric Sweeten Nov 06, 2013

    how do i check the driver and see if its combatible?

  • Eric Sweeten
    Eric Sweeten Nov 06, 2013

    compatible*

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Hi sanchezmatth.

Based on the information you have provided, it seems that the issue might be with the Webcam Driver.

Before performing any troubleshooting steps, please try using the Webcam with any other Messenger Applications such as Skype, Yahoo etc.,

By doing this, we can confirm if the issue is regarding to the Webcam Driver.

If the Webcam is not working with any other Messenger Application, then the issue might be with the Webcam Driver.

Please re-install the Webcam Driver and then try using the Video chat option in the Messenger Applications.

You may download the Webcam Driver from the manufacturer Support website.

Enter the Model # of the Computer and you will obtain the Driver download page.

Please download and install the Webcam Driver and then try using it.

Please perform the above steps and check if the issue is resolved.

If the issue still persists, please perform the further troubleshooting steps mentioned below:

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3) Download ooVoo software at the ooVoo website. See the References section below for a direct link.
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5) Find current friends on ooVoo and send them a contact request. Once the request is accepted, the contact is added to your contact list and you can contact that person through ooVoo.
6) Invite friends to join ooVoo through email. Once they join, they can be added to your contact list.
7) Start your first conversation by clicking the icon next to a contact in your contact list. You can choose to start a video call, audio call, or text chat. If the contact accepts, the call will start.
Please perform all the steps mentioned above.

This should resolve the issue.

Hope this helps.

Please feel free to ask further questions.




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