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Innovage Digital Photo Keychain

Product shows that it is charged, but won't turn on when disconnected from the USB cable.
I pressed the reset button, but that doesn't do anything.

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  • Anonymous Dec 25, 2007

    Product shows that it is charged, but won't turn on when disconnected from the USB cable.

  • Maximon23 Dec 25, 2007

    I have the same exact problem. I think it has to do with me putting the pictures on before it was fully charged which I now learn from the instructions takes 7 hrs on a USB-To-PC Set up. This was suppose to be a gift and now it sucks.

  • grammaw Dec 25, 2007

    Mine also will not run after loading photos. It did prior to loading them and I have charged for 10+ hours and it won't turn on.

  • Anonymous Dec 25, 2007

    It is a great gift... I really like the product... but it will absolutely not turn on. I followed the directions to a T. Now this is the second one I have purchased and both had issues... anyone have an idea how ti fix this?

  • Kmetz Dec 25, 2007

    I just got this product for Christmas today. I'm slowly starting to figure out how to install the software so it will function. The instructions for setup are not very clear and I'm having a lot of difficulties so far. The program would not run once it was installed, and uninstalling the program was not possible (it just wouldn't uninstall). Once I chose "USB Update" on the frame itself, my computer recognized the frame, but it's not giving me any indication of it's status....charged...charging...etc. It just says "updating", but there's really nothing to update yet! Not worth the trouble if you ask me!

  • eeyore1 Dec 25, 2007

    I have the same problem. Bought two and both show a green light when hooked up, but once they are unplugged, they don't turn on. I followed the directions with the first one and left it plugged in overnight.

  • mymommy974 Dec 25, 2007

    Well, it's all charged up. Yes, it did take just over 3 hours. I've tried searching for Innovage Products on line, it only comes up with Innovage which makes Vivitar, Samsonie and Crayola. I don't think it is the same, (I hope not). The directions are pathetic to be helpful. Yes, I did try to install the driver software before connecting the "photo album". It's still "adware". I do not want a lot of pop ups. What's weird is the disc is not formated. I was allowed to write to the disc. So, I'm looking for a program to run this "photo album" without "adware". Can anyone help me? Or should I return it?

  • nadalf Dec 25, 2007

    After downkoading the software when is conected by usb the computers do not recognize the item

  • Joanne Lucas
    Joanne Lucas Dec 26, 2007

    Mine is doing the same thing. It shows a green light as if charged but when I disconnect from the computer it won't turn on.

  • Anonymous Dec 27, 2007

    We have the same problem here, Innovage sucks! I just tried with the third digital keychain since Christmas Day and one turned on and the other two have a green light like their charged but won't turn on after their disconnected from the computer. I also tried to find some info about Innovage on the computer but their site only shows a map that has no way to contact a person about their faulty product!

  • Anonymous Dec 27, 2007

    i just got one of those snazzi photo keychain things made by innovage tech for christmas and it is driving me crazy!!!! it wont turn on when disconnected from the usb drive in my computer!!!!!!i had no problem installing the softwhere that came with the keychain but then evry time i tryed to open the program it told me that i couldnt. someone suggusted that this might be becuase the key chain wasnt fully charged even though the light was green. so i waited for over 3 hours for the thing to charge!!! the program still wouldnt open but then we figured out how to open it with out any help from the very useless instructions. once i got the program working i got all the pictures i wanted and then downloaded them to the key chain but then!!!!! i unplugged it from my computer and it still wont turn on even though the green light is still telling me that is fully charged!! so i plugged it back into my computer just to make sure that my pictures were still on it and it turns on fine (when plugged in) and lets me go to the main menu but then it wont let me usethe arrow button things to go up and down to select the time and things!!!

    i have been trying all afternoon someone please help me!!!!!!!!!

  • lala4 Dec 27, 2007

    i just got one of those snazzi photo keychain things made by innovage tech for christmas and it is driving me crazy!!!! it wont turn on when disconnected from the usb drive in my computer!!!!!!i had no problem installing the softwhere that came with the keychain but then evry time i tryed to open the program it told me that i couldnt. someone suggusted that this might be becuase the key chain wasnt fully charged even though the light was green. so i waited for over 3 hours for the thing to charge!!! the program still wouldnt open but then we figured out how to open it with out any help from the very useless instructions. once i got the program working i got all the pictures i wanted and then downloaded them to the key chain but then!!!!! i unplugged it from my computer and it still wont turn on even though the green light is still telling me that is fully charged!! so i plugged it back into my computer just to make sure that my pictures were still on it and it turns on fine (when plugged in) and lets me go to the main menu but then it wont let me usethe arrow button things to go up and down to select the time and things!!!

    i have been trying all afternoon someone please help me!!!!!!!!!

  • eph445 Dec 27, 2007

    Same problem as above. Works just fine while connected to USB cable and green light indicates full charge, however, as soon as I disconnect it from the USB, the unit will not turn on. When reconnect to the USB, all images are there and works as normal except that it loses the time and date setting.

  • lala4 Dec 28, 2007

    for those who have read my previouse complaint about this product you know that i am having troubles with my Innovage digital photo key chain not turning on when disconnected from the USB cable which is connected to my computer. well someone suggested that i let it charge for a very long time even though the little GREEN light that is suppost to tell me that it was charged was on----it has never been red since i have taken it out of the package----- so i waited 8 hours!!! (the instructions said it would only take 3 hours but since they proved to be completely useless before i gave it a shot) so after 8 full hours of waiting to use my most exciting christmas gift to maybe work-- i picked it up and................. the stupid thing now wouldn't let me past the menu that includes"USB charge" and "USB update" with out freeezing!!! and thsi is even when it was plugged into my computer!

    this thing is making me very frustrated and i am almost ready to give up and return it so i can get something else---maybe a digital photo keychain made by a different company



    --someone please help if they can

  • Anonymous Dec 29, 2007

    I'm having the same problem. Works fine when plugged in but won't turn on when unplugged.

  • notafan Dec 29, 2007

    I also have loaded the photos but cannot turn it on when the USB cable is disconnected.I have also tried using another USB cable to charge it, but it still does not turn on.

  • 3rd John Jan 05, 2008

    I have the same problem. I called the 800 number and they said they would send a replacement but it would take 5-10 days (Making the gift past Christmas). I am still waiting.

  • kitmadz Jan 16, 2008

    I have the same freaking problem! It does not work when i unplug it from the USB port. The light is green but it doesn't turn on when unplugged. I have a question though. Is yours on when it's charging from your computer? I mean the pictures are showing while you're charging it? Doesn't that consume some of the battery because it's on when charging? This product is such a scam! I am frustrated with this thing!

  • soro4677 Jan 22, 2008

    I got one of these for xmas - first the usb cable it came with would not work fixed that. Then the software would not work - fixed that. Now when unplugged from usb wont work nor will it reset.



    My solution is I am returning it to the store.

  • Ronnda Jan 28, 2008

    Same problem as all the others. Followed directions perfectly. Charged it the full time (even though light was green from the beginning) installed the software connected with supplied usb cable. Everything works fine as long as it is plugged into computer. Won't turn on if not plugged in to computer. Have called and called the customer service number and never get through. Have been on hold for an hour one time! I can't return to the store as it was a gift.

  • amandaleebee Feb 12, 2008

    exact same problem as everyone else...wont turn on!

  • flippin_mad Mar 08, 2008

    my best friend bought if for me for christmas...at the time my disk drive was messed up so i had to wait until it got fixed in order to be able to use the keychain...when i got it i was so excited...but the stupid thing never turns on...im very unhappy with there dumb little thing...and im just sad that my best friend wasted her hard earned money on this piece of crap...i have been trying to get it to turn on for weeks now...i spent a whole flippin day trying to get it to work...im so angry...im going to try to let it charge for a really long time like the other person suggested but if that doesnt work i will not be a happy camper...and i feel deeply sorry for whoever will be on the receiving end of the phone if i end up having to call the company

  • Anonymous Apr 03, 2008

    My keychain will work when connected to the computer. It will not turn on if it's disconnected from the computer. It's very disappointing.

  • Anonymous Apr 13, 2008

    i cant' found the usb mps etec on my computer

  • Anonymous May 12, 2008

    product says it is charged but will nlt turn in so i pushed the reset now it will not work..

  • Anonymous Dec 19, 2008

    it charges but dont turn on

  • ofelsal Dec 24, 2008

    I have the same problem as everybody. Has anybody come up with a solution or should we all just chalk it up to experience?

  • Anonymous Dec 25, 2008

    Mine don"t turn on when unpluged

  • Anonymous Dec 26, 2008

    Same problems, of course. Mine won't display 'updating' at all. Full charge, no response whatsoever. Reset does nothing. Scam. Sucks.


  • Anonymous Dec 28, 2008

    My daugther got this camera, and the red light went from red to green and will not turn on. we got the drivers for it and this thing sucks. We have charged it well over 10 hours and nothing. The reset button doesnt work either

  • Anonymous Mar 31, 2009

    I loaded my new pics. And then had my keychain charging. After taking it off after being fully charged it would go off. So I reset it and now the light that turns green when fully charged is now flashing red what do I do?

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Hi guys,
I just received one as well, and was faced with the same problem (software verion - 2.4 - provided with device didn't work) and found the proper way to make those work on some blog site. You will need the version 2.5. Here is where you can get it. it works fine:
1) Go to mscustomercare.com, click on "Innovage Digital Photo Keychain," then download the "Photo Viewer Install." Try to save the .zip file to your desktop for easy finding/access.
2) Once it is downloaded, open the .zip file, click on...

Posted on Dec 25, 2009

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When I got the unit plugged in (after loading the software, of course), The LED was green...like the unit was already fully charged. I was able to load pictures, delete them using the keychain buttons, but when I disconnected it, the LED went out. I held down the power button, but no dice. let the thing "charge" for 12 hours, but it made no difference...the LED never showed a "charging state"(red).
I have some jewelers tools and a Digital Multimeter, so I took it apart and checked the battery voltage...deader 'n dog sh*t. Then I plugged the USB in and up it came, but on the mini-circuit board only (which I assume is an on-board current-limiting charge monitor so the USB doesn't draw so much current that the laptop is in danger of cooking out) The terminals on the battery still showed 0V. I thought the battery was hosed, so I gave up for a week.
Today I took some wire, a piece of electronic gear with 4 AA batteries and jumpered the wires to a position where I got 4.5 VDC...I put the meter in parallel with the wires to monitor the voltage, then touched the wires to the battery for about 3 minutes, until I read 3.95 VDC at the battery terminals. It took that long to charge the battery to that level using no current limiting circuitry, I pushed the On button, and up it came! I then hooked up the USB cable, and now the LED is glowing red, showing that the battery is now charging. I guess the thing sat on the shelf for a long time before I came along (I picked it up at a thrift store new for $5.00 (still in the original package)), so who knows how long it sat around slowly discharging. Good news is that the pictures were still there even though the thing had no power at all for 7 days until I decided to get off my **** and tackle the problem myself.
I'm so smart! :)

Posted on Jun 21, 2009

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I have the same problem. I checked out the company online and found out it is a scam company that sells faulty products. Take it back and get something else.

Posted on Dec 25, 2007

I got two of them--same problem. I called the company and complained. They are going to send me two new ones. We'll see if those work. I haven't tried the 17 hour charge yet.
Phone for the company: 1-800-374-2744 (a redirect from the one listed on the product guide. Good luck.

Posted on Mar 27, 2008

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L;h;;k;

Posted on Dec 27, 2007

  • lala4 Dec 28, 2007

    if any one has read my previous complaints about this annoying product you know that i have a problem with the Innovage digital key chain not turning on when disconnected from the usb cable connected to my computer. well someone suggested trying to let it charge for a really long time so i left it for 8 hours!!!!(the instructions said it would only take 3 but since they had proved to be completely useless before i decided to give it a shot) i did this even though the little GREEN light telling me that it was "charged" was on ( the light has never been red at all) but now after those 8 hours the key chain now wont let me go past the first menu that you come to including "USB charge" and "USB" update" with out freezing!! and this is when it is connected to my computer!

    this product has made me really frusterated and i am considering giving up and bring it back so i can get something different-------maybe one made by a different company

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THIS IS MEST UP! I bought 5 of these things as X-Mas presents including 1 for myself! Everyone LOVED it, I was the first, of all, to hook it up, download pics in it, etc... I was able to show it off for .... well.... 5 MINUTES! THAT'S IT! Now it just does not turn on at all, it's fully charged or atleast it's making pretend it's fully charged by showing the green light. It's too late to call the company now, but I damm sure am calling 2morrow, cause this is totally mest up! They should have sold this in the dollar store, if at all... atleast then I would have not been soooo upset! Does anyone have an address for this company? a mailing address? email address? anything! This isn't right at all, how are they gonna sell this thing at such a reputable store, damaging the store's reputation! I'M PISSED OFF!!!!!!!!! Did anyone ever get this thing working!

Posted on Dec 27, 2007

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My problem is the same as all the rest (charging for a long time, and then nothing happens). The phone number listed on the package insert did not work, but I called the number listed in Solution #4 (thank you): 1-800- 374-2744. The person I spoke with told me that I must have a defective unit and I should return it to the store for another one. I sounds like they are ALL defective units...

Posted on Nov 30, 2009

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Where did you guys purchase this POS?

My girlfriend go me one and as with most of what I read. It sucks... I have let it charge and the light is green and it still wont update. Also the program doesnt ever load on my pc. Its seems like it wont sync to the keychain.

Posted on Dec 29, 2007

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Well I finally got mine to work. I let it charge for about 17 hours and now it works. After about 7 hours of charging the light went from green to red so I just let it charge untill it turned green again. After it turned green I unplugged it from the USB and so far it seems to work. My advice for anyone reading this and plans to purchase this type of item, DON'T!!! Shop around first. Type "Photo Keychain" in google and shop around. There are many reputable companies that sell these at reasonable prices and will stand behind their products.

Posted on Dec 29, 2007

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Not even the reset button works. i cant get it to power up at all now. chalk this up to a bad experience

Posted on Dec 27, 2007

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I got the software it came with to install, but whenever I hit the syncronize button, it says "syncronizing failed" I let it charge till the light turned green but it still wont syncronize the photos. Does anyone know what I should do?

Posted on Dec 25, 2007

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SOURCE: Innovage digital keychain - won't turn on

Well, from browsing around, i believe these little guys require more power than a standard usb is able to give. Try a self powered usb, if that doesnt work, return it. There are multiple problems with the devices not staying powered once unplugged.

Posted on Dec 27, 2007

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