Question about HP Officejet J4680 InkJet Printer

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I had my original 901 Black cartridges refilled but my machine will not print. How can I get it to print with the refilled cartridges?

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  • Rod Eslinger
    Rod Eslinger Apr 05, 2013

    These fatal cartridge errors (i.e. "Refer to device documentation to troubleshoot"), along with the famous "Incompatible Cartridge" error message, typically signifies the HP 901 ink cartridge is suffering from internal electrical (micro-electronic) damage. You can bypass these cartridge error (temporarily in most cases) and run a cartridge health diagnostics check, via the 2 service procedures below: HP Officejet J4500 J4600 4500 Cartridge Error Bypass -- HP 901 Cartridge Errors:http://www.youtube.com/watch?v=I4-m_RLdR... HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges:http://www.youtube.com/watch?v=S6uATgXxQ... (please note this is a service test, the printer will attempt to print the tap 41 pattern, whether the cartridges are good or bad): HP 901 Ink Cartridge Care Tips - Everything you need to knowhttp://www.youtube.com/watch?v=jTtNj6rN4...

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For any of the severe HP 60 / 61 / 901 / 74-75 / 93-97 ink cartridge error messages which result in 'no printing' (i.e. Incompatible Print Cartridges / Cartridges Error', etc.), in most cases the cartridge is electrically damaged (they don't make them the way they used to). Our test lab has run numerous studies across 100+ printer models. I suggest you run the Tap 41 diagnostic 'print-mech tap test' to check the cartridges electrical health first (see www.inkjet411.com for specific printer models instructions or ping youtube for our videos on this (i.e. search 'HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges) or go here:
http://www.youtube.com/watch?v=S6uATgXxQlE&feature=em-share_video_user
>> Now, you can make the printer spit out a print job during these error conditions (however, usually just one print job at a time) with a marginally performing ink cartridge by clearing the checksum code, but this is only a temporary solution (i.e. on the HP Officejet J4xxx and 4500 series for example, press * + # keys together, then press 123. Go to Information Menu, then go to Checksum for Relock data, a 4/5 digit code will be displayed...then go ahead and press Cancel to exit out. Send your print job thru. We have many of the 'access' procedures for hundreds of HP printer models on Inkjet411.com. Good luck... -Rod

Posted on Mar 24, 2013

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Try refilling them by this way
http://www.youtube.com/watch?v=MPi2GqJg5QM
maybe the problem is caused from the air bubbles in the cartridges

Posted on Apr 26, 2010

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You must be using HP60.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.


If you used brand new, do same thing to cartridge circuit part.
Otherwise, there got to be some circuit shot happen in printer.

For your reference, HP4580 is pretty new model and has not cause major problem.
Good practical and durability is good.

If you would like to save money, try refill kit by "ROADINK".

Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.


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I have 3 901 black cardriges refilled sometime it works fine but sometime not the screen shows refer device documentation why?


try refilling them by this way
http://www.youtube.com/watch?v=MPi2GqJg5QM
maybe the problem is caused from the air bubbles in the cartridges

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I spent an hour on chat with HP customer service and was able to resolve the problem by partially resetting the printer. Here's how:
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