Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Problems with Dyson DC14 Animal Bagless Vacuum very little suction coming from the hose. cleaned filter and suction has not improved. Please help. Thanks

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  • Anonymous Mar 30, 2014

    How do you improve the suction on dyson dc8

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  • 18 Answers

Two possible solutions come to mind. First off, there is a clog in your hose. If you have another vacuum, try using the hose on that one to **** it out.
If that doesn't work, you may need to have the clutch replaced. Check your warranty. The clog wont be covered, but the clutch will be,

Posted on Oct 08, 2009

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Posted on Jan 02, 2017

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1 Answer

Loss of suction when pulling out the hose and then the hose sucks up tight. . . cleaned the filter under the canister. not sure how to do anything else. . .


Hi there,

I'm sorry to hear you've had difficulty with your DC14 Animal. It sounds as if there may be a blockage in the hose, wand or U-bend of your machine. To check for this, please follow the steps shown in our online Support guide:

http://content.dyson.com/support/help.asp?article=657&product=DC14-ANIMAL_US

Please note, the filter underneath the clear bin does not need maintainance - so if you've washed this, you may want to email us at askdysonUS@dyson.com for further assistance as the filter may have been damaged.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jul 29, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Belt keeps breaking, no suction at bottom end but suction at top with hose. DC14 animal bagless upright


Dear Wendy,

I'm sorry to hear you're having difficulties with your DC14. We've located your details, and one of my colleagues will be in touch with you as soon as possible to provide assistance.

Kind regards,

Jack
Dyson Online Customer Service

Aug 29, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Vacuum stops when I try to use hose. The hose is contracting almost flat with very little suction. What do I do?


Hi there,

From what you've described, it sounds as though you may have a blockage somewhere in the hose or wand. This should be easy to clear - please follow the simple steps shown in our guide linked below:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

It's also a good idea to wash your filters - you can see a video guide demonstrating the correct way to do this here:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

These two steps should resolve your problem. However, if you require further assistance, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone, and provide further help.

Kind regards,

Jack
Dyson Customer Service

Jul 26, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My vac has lost suction. When I vacuum it picks up very little, but when I remove the wand hose it has good suction. We have cleaned both filters, checked for blockage in all hoses & cleaned the...


Hi there,

Sorry to hear you're having a problem with your DC14. Since you say you've already washed the filters and checked for blockages, it's probably best if you get in touch with us so we can run through some simple troubleshooting steps over the phone, and arrange service if necessary.

You can call us free on 08002980298 (UK) or 1866MYDYSON (US). I'm sure we'll be able to help.

Kind regards,

Jack
Dyson Customer Service

Jul 10, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson DC14 ANimal vacum cleaner has lost a lot of its suction, i have cleaned the regular filter but this does not seem to have improved it much. JAmie


Hi its Darran at Dyson.

A loss of suction is most likely caused by a blockage or a dirty filter. If you have cleaned the filter, it would be worth checking the machine through for a blockage by following the user guide or the diagnostics in the Support section on our website at www.dyson.com.

If you are still having difficulties with your Dyson, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Jan 22, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

No suction on wand of Dyson DC14 Animal


Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Jan 10, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Why does my hose have little or no suction?


cleaning all filter Assy and all Handle Assy and Hose Assy...

Nov 06, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

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