You have to follow the installation procedures. First, uninstall your printer. Completely uninstall it so as not to interfere with your next installation.
Now, DO NOT connect your printer yet. Install the software provided with your printer by running the setup program. Now, when the software is installed, the installer will prompt you to CONNECT the printer so that your OS will configure its first use. Just follow onscreen instructions. Then restart your PC.
Also, if the above dont work, try to run Windows Update to get recent updates and fix bugs.
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