Question about Arris Computers & Internet

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I have a tm502g modem and it keeps disconnecting from the internet at various intervals. It will connect for awhile than it disconnect. After it disconnects I have to turn my computer off and unplug the modem than turn everything back on to get it to connect again. I am running windows xp professional sp3.

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The 502 cannot be reset by unplugging it. It has a battery. There is a reset right in the middle on the back. There is a pinhole and you push a toothpick or unrolled paperclip inside the hole and it resets. There are a couple of issues here. Does the EMTA (modem) turn off and reset, knocking you off or does your computer go off while the modem is fine (you will still have phone). If you still have phone then you have another problem. You have a router or a bad ethernet cable. If the modem is going offline I bet you have a splitter on the coax coming into your house. One lead from the splitter goes to your tv and the other your modem. If that is happening it is your splitter. It isnt bad, you just want to re-seat your cables into that splitter. Just undo them, push them in and out of the splitter a few times and your modem will go back online for another year or so

Posted on Oct 15, 2009

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Why does my acer aspire 5315 wifi keep disconnecting and reconnecting?


hello sir.

Reason :-
1.Make sure your acer aspire is in range.
2.cheack is it your wireless disconnecting and reconnecting or is it your internet disconnecting and reconnecting.
3.Are you facing this issue with any other machine or is this the only one.
If this is the only computer in which your wifi connection is dropping then there is issue with wireless connectivity.

solution:-
1.Turn of your router and modem and then check the wireless connectivity.
If issue still persist then:-
2.Create a new network name and wireless security key and then connect to it:- Now check the wireless stability whether is it still disconnecting an reconnecting or is it stable now.

If issue still persist then bright your laptop close to router and then check wifi disconnecting any more or not if not then change the channel to 1 or 11 from your wireless router page.

Let me know if this worked for you or not.
If worked then please rate my solution.

May 25, 2012 | Acer Aspire 5315 Notebook

Tip

Internet keeps disconnecting - Internet disconnect


Having intermittent internet disconnects? There could be a couple of causes for this issue. Your internet could be degraded when it gets to your house causing disconnects. You will have to contact your Internet Service Provider in order to have them resolve this issue. Normally, they will replace splitters and may even replace lines outside of your house. You could also be having problems with the modem directly. The may replace this. If you have a modem that you bought that was not provided by your ISP, you can try to update the firmware on the modem.

If using a modem
I recommend you unplug the router, plug the computer directly in the modem and see if you still have the problem. If you still have the problem then you know it is just the modem. If the problem resolves itself then you know the most likely culprit is the router.

I would also recommend that you update your router firmware as well. Do a google search for the brand name of the router and go to the companies website, look in the support/downloads section for updated software.
--If possible, try a different Ethernet port on your router. You may have a bad port.
--Take out and reinsert all Ethernet cables on your network. Loose cables can cause disconnects.
--If possible, replace the Ethernet cables. Bad cables can cause this.

Lastly, you could be having an issue with the Network card(NIC) on your computer. Network cards are either built into the modem or external(a card you insert into the motherboard). Using the process of elimination and the steps above, you can hopefully narrow down the problem to one specific component of your network.

Regards,
G33k






Keywords
Internet disconnecting, internet keeps disconnecting, internet disconnects, internet not staying on, internet shuts off, internet keeps shutting off

on Jun 14, 2011 | Computers & Internet

1 Answer

Hi, I’m facing one issue with D-Link (DCM-202) Modem from last week. The internet connection frequently disconnecting with interval time less than 10 min. I have checked with service provider COM CAST...


Is this a new issue or a recent harware/cable change or did this use to work and now has the disconnect issues.

Ensure that your cable has NO Splitters (especialy outside) from the Drop outside to your modem.

Check all cableing between Computer and Modem to Cable Drop.

You can also look at the Modem Status Page to check your UpStream and DownStream signals. You may have to have someone come out to check out the line running from your house to the pole (or pedestal if its underground)? Many factors can cause an outside cable to deteriorate, and when that happens you can end up with alot of signal leakage and frequent disconnects. And that goes for both overhead and underground lines. Good Luck, and post back if you need more help. (try to include your Modem Status Logs)

Jan 02, 2011 | D-Link (DCM-202) Modem

1 Answer

The internet light is off all others green on the 5100 modem. Also, very slow internet and hard to go to various webpages. Will this correct itself over time or is there a quick fix?


You can try resetting the modem to factory condition.
Turn off the modem from power
Disconnect the modem from the computer
Turn on the modem
Press the reset button using a pointed object, (a toothpick or a pencil)
Wait for all the lights to flash green then release the button
Reboot your computer
Connect the modem to your computer

Everything should work fine.

If the problem persists contact the service provider.

Thank you for choosing Fixya

Oct 12, 2009 | Efficient Networks SpeedStream 5100 Modem

1 Answer

Unable to connect VPN using Arris Modem & Comcast Router


hi, mate check firewall settings of your modem/router. Then contact your IT administrator and he should be able to make changes to configurations for you. In most cases if server classify's your connection as unsafe it rejects it.

Jul 17, 2009 | Computers & Internet

1 Answer

2wire modem keeps on disconnecting


looks ur internet setting is not right on ur new laptop for the modem u are using....call ur internet provider and ask them for technical advise and help

Apr 19, 2009 | HP Compaq Presario CQ60Z Notebook

1 Answer

My internet keeps disconnecting


It sounds like the wire from your house to the isp switch is faulty you should probably call them down to fix. Or it could just be the modem are you using the same modem for both computers? If so then that's probably the problem.

Mar 14, 2009 | Belkin (F5D7050) 802.11a/g/b Wireless...

1 Answer

Wi-Fi isn't working


This could be a duplex issue. When you log into the belkin does is assign you an IP address? Have you used a ballpoint pen to reset the EMTA since you have connected the router?

Mar 01, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

I have a Arris TM502G and it's refusing to detect telephone 1 and my phone isn't working but my internet and my cable is working. everything is hooked up right and I've hit reset a few times and it's still...


Taken from the user guide:
http://www.arrisi.com/support/guides/_docs/TM502_User_Guide.pdf

Wiring Problems
If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a problem
with the telephone wiring — the red and green wires may be shorted (touching), or there may
be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the
telephone lines from the Telephony Modem, then call a wiring technician for assistance.

Jul 13, 2008 | Televison & Video

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