Question about Arris Computers & Internet
The 502 cannot be reset by unplugging it. It has a battery. There is a reset right in the middle on the back. There is a pinhole and you push a toothpick or unrolled paperclip inside the hole and it resets. There are a couple of issues here. Does the EMTA (modem) turn off and reset, knocking you off or does your computer go off while the modem is fine (you will still have phone). If you still have phone then you have another problem. You have a router or a bad ethernet cable. If the modem is going offline I bet you have a splitter on the coax coming into your house. One lead from the splitter goes to your tv and the other your modem. If that is happening it is your splitter. It isnt bad, you just want to re-seat your cables into that splitter. Just undo them, push them in and out of the splitter a few times and your modem will go back online for another year or so
Posted on Oct 15, 2009
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Posted on Jan 02, 2017
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