Question about Arris Computers & Internet
The 502 cannot be reset by unplugging it. It has a battery. There is a reset right in the middle on the back. There is a pinhole and you push a toothpick or unrolled paperclip inside the hole and it resets. There are a couple of issues here. Does the EMTA (modem) turn off and reset, knocking you off or does your computer go off while the modem is fine (you will still have phone). If you still have phone then you have another problem. You have a router or a bad ethernet cable. If the modem is going offline I bet you have a splitter on the coax coming into your house. One lead from the splitter goes to your tv and the other your modem. If that is happening it is your splitter. It isnt bad, you just want to re-seat your cables into that splitter. Just undo them, push them in and out of the splitter a few times and your modem will go back online for another year or so
Posted on Oct 15, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 25, 2012 | Acer Aspire 5315 Notebook
on Jun 14, 2011 | Computers & Internet
Jan 02, 2011 | D-Link (DCM-202) Modem
Oct 13, 2009 | Linksys Wireless-G WRT54G Router
Oct 12, 2009 | Efficient Networks SpeedStream 5100 Modem
Jul 17, 2009 | Computers & Internet
Mar 14, 2009 | Belkin (F5D7050) 802.11a/g/b Wireless...
Jul 13, 2008 | Televison & Video
1,067 people viewed this question
Usually answered in minutes!