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Help please i am infected with a trogan horse and my avg hasnt healed it. I is titled as a Trogan Horse Generic 14 BUEO. Its path to file and its location are within my Optus wireless broadband usb stick/file. I am not an expert with computers but I know this isn't good . Please give instructions on how to get rid of this.

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  • duncansally Oct 08, 2009

    The Trojan has been healed by avg on the computer.
    When i insert the optus wireless usb dongle and scan it Avg finds the trojan.
    I believe it is located within the dongle as the report says "some files cannot be healed because they are on an optical drive."
    I performed a complete scan of the computer when the dongle was removed and there were no threats found.
    Thank you for your fast reply and I do realize we are all busy. Im greatful for your help.
    I will install the programs you advised immediatly if you do not already have a solution for this strange problem.

  • duncansally Oct 08, 2009

    F:/Optus Wireless Broadband/Setup.exe
    This is the location that avg gives me and it is now rendering the dongle useless so I gotta do this from the iPhone.

  • McGuire Simon
    McGuire Simon May 11, 2010

    Do you know where it is located, cause you could delete the Trojan manually by navigating to it. I personally don't like avg, i would recommend avast which is what i am using, go to www.avast.com for a free download and scan your computer again, Also you may be interesting in programs like spybot to help get rid of spyware and adware etc. www.spybot.com. Spybot is very good. download both programs and remove avg from your system and scan again. hope this helps. let me know it this works, then we could proceed further.

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This link may help you through the process, However, I would strongly advise you stop using AVG and go for Avast! It is also free and has a much higher rating for finding viruses and trojans.

I wouls also suggest installing, HiJack this and Adaware!

If this has helped please vote kindly

Posted on Oct 08, 2009

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Posted on Jan 02, 2017

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There is a free version of Spybot Search & Destroy that does a very good job.
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The best way to remove the virus is by using malwarebytes. Download and install it and update it before running. Scan your computer and remove all infections and quarantine items. Then restart your computer and viruses will be gone.


To download the software click on the link below :
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It may well be some form of virus or spyware.

It may also be that you have too many applications running at once eg. lots of toolbars and instant message typ programs.

It can also happen on graphic intensive applications.

You should rule out nasty stuff first.

MBAM !

for a free one its pretty darned good !

From a CLEAN computer download and put on a flash drive.

Copy to your DESKTOP on the suspec computer.

Run it but dont change any options just use what it offers.

When its done let it clean anything it finds.

Its where I always start with an infected machine.

As for antivirus AVOID Norton or Mcafee but try the AVG FREE version MBAM should clean up without buying

Only continued use would require purchase As for too many applications that would be up to you to decide what you REALLY need and dont. Most toolbars are a waste of both time and space and can hog computers down. Maybe a good clean up is in order ?

It may just be a "leaking application"

These are badly coded programs that dont release memory when they should and just keep taking more to do the same job.

May I suggest you download
"hijackthis"

It is a program that can make a report on what you have running in such a way that you can post that information to certain sites and experts there will look at it.

They will then give you reccomendations as to how you can remove programs or fix some issues that may be upsetting your computer.

Dont post the log here but follow the nstructions and help the program offers to send it to one of the sites it will offer you.

If you understand startup lists you may even be able to spot som things yourself that you dont want to run and disable them from hijack this.
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Your laptop still has a virus. From your description, you seem computer savy. What u need to do is you need to boot your system with UBCD ( can be downloaded at www.UBCD4win.com) and search for files with the extension as .exe and delete the ones that look like folders.

then you reboot and try and log into your system. Next, download a software called Combofix. You google it out and get a download. run that to remove the remaining viruses and fix your regsitry.

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Virus


Looks like you have a trojan horse in your PC.

Steps To Remove It.

Step1: Disconnect the PC from the internet.
Step2: Use a different pc or laptop to download a good antivirus trial version and install it in the infected pc.
Step3: Scan all the files until you find the trojan horse(WARNING THERE WILL BE A LOT OF INFECTED FILES!)
Step4: Remove All found infections and restart your PC.
Step5: Now that the ttrojan is removed you PC should be fine. if it is not then you will need to flash your hard drive and pc. reinstall windows and start all over.

Hope this helped.

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1 Answer

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no way to remove it u need to do fromat your pc & reinstall the os & antivirus software

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download antivir. google it and download the software. then quarentine the virus to make sure is hasn't infected your system files. then delete the bad file

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download this : http://www.download.com/3000-2239_4-10741647.html its AVG free, its all i and all my friends use, best antivirus program there is thats still free. try scanning with that, if the virus cant be healed like that you have to reboot in safe mode then run AVG. It would be able to correct the problem then.

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