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This machine is made for Sears by Panasonic. The power head, depending on model has a "gear" / cog belt or a standard flat rubber belt. First turn the power head over and see if the brush roller turns easily, if so you do need a new belt. To access the belt you will have to remove the hood from the power head. There are 4 screws, one at each of the corners to take out. Once the hood is off you will see where the belt goes and find "teeth" in the motor shaft for the motor / brush roller if you need a gear belt. If both of these are flat you need a rubber belt.
You can go to sears.com and find the belt you need with the vacuums model number.
Check the tube that leads down to the brush head for clogging as well as
any motor or HEPA filters. If that still shows nothing, take the cover
off the brush head (like you're changing the belt) and look for
obstructions in there. Usually, if you have low suction on the
accessory hose, the problem is with a motor filter, HEPA filter, or a
clog where the hose goes into the unit. If you have good suction on the
accessory hose but none on the floor, it's usually in the brush head
(clog or broken belt) Good luck
try pressing the reset for the brushroll motor on the top of the brush head. also make sure the brush switch is engaged and stays in the on position. switches on these always go bad. start with the reset though thats probably what happened. If that doesnt work, let me know and ill walk you through diagnosing the brushroll motor.
Check to make sure that the knob for carpet/ bare floor has not slipped, the brushroll will only turn when carpet is selected. The most likely culprit is a stretched belt on your clutch assembly; you have one tor the brushroll and one to the motor. These belts will stretch out though Dyson will not tell you this. Best remedy is to replace the clutch assembly with OEM # 900252-04. Dyson will sell the Brusholl belt but I suggest shopping arround to find someone willing to pull the clutch apart; to my knowlege Dyson will NOT sell the motor belt.
you still have a clog in there something is keeping the brushes from spinning. Be sure to remove any hair/string etc twisted around the brushes. Make sure the belt hasn't slipped off the metal pin behind the brushes, this is what creates the rotation. The brushes have a hard plastic molding on each end that fit into the sides of the vacuum. Make sure you have these on the right way or they will strip out and you have to replace the housing and the brushes. Have you cleared any blockages from the feed behind the brushes? Be sure to take the hose and extend it out and run a broom handle or something down it to be sure you do not have something lodged in there. Good luck .. if you need more detail post back. These can be rebuilt if needed, hopefully it is just something lodged further down the suction canal.
Are you saying that the motor runs but there is no brush rotation ? If yes then firstly switch machine on then when you pull handle back as if to vacuum the carpet the clutch drive dial must turn to (drive, start, on,) position if it is stuck on (park, off. Stop, p,) position rotate it to drive etc as you pull handle back providing the clutch & both drive belts are ok the brush will spin. The clutch drive dial knob is situated looking from the front of machine lower left hand side approx 50mm or 2” in diameter. Please do this test & let me know results Regards Chris..
On my Dyson, there is a brush reset button on the top right hand side (if you are looking at the front) that you can press to reset the brush. I was vacuuming and too lazy to move a toy and this worked for me once I freed the rope from the brush.