Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Vonage and faxes

Hi, my fax line is served by Vonage and I could not receive faxes. I spent hours on the phone with Vonage and they did something which enabled me to receive, but after that I could not send. So I called them back and again spent three hours on the phone with them, with the result that I could receive again, but not send. I tried the solution offered on this site: turn fax speed to slow and turn ECM off, but I still get error codes 224 and 232: " a communication error occurred..." This is wasting a lot of paper, not to mention disturbing my business. Can you help? Thanks.

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Re: vonage and faxes

Only real solution I know would be to get rid of Vonage. All experiences with Vonage has left a bad taste in my mouth. Regardless of your broadband speed, Vonage uses open internet and is subject to network problems. Fax's require Real-Time communication/transmission control, which is, thus far, not available with Vonage.

Posted on Dec 24, 2007

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HP 3380 All-in-one. wont send faxes. dials, says connecting, and even sometimes starts to send page, but comes up comm error. I have vonage phone service.

Vonage claims to work with all fax machines. However, some customers report having had trouble sending and/or receiving faxes with Vonage and other voice-over IP (VoIP) providers. The difficulties are a frequent topic in help forums and even made the Wikipedia entry for Vonage. Frustratingly, the problems have been intermittent and hard to diagnose, and some customers have resorted to buying a new fax machine that better-suits Vonage’s optimum specifications. The company’s official “help” resource suggests lowering the baud rate on the fax machine to 9600 (or “slow”) as well as disabling the machine’s ECM (error correction mode) feature, if applicable. Also, make sure the fax machine is on the “standard” setting. Some users have had good luck adding *99 before dialing, as that resets the bandwidth for that call.
Vonage also allows its customers to send faxes over the Internet, without a fax machine, by uploading documents to the Vonage web site. There is no additional charge for this service if you’re on the company’s “Unlimited Plan.” Per-minute customers will see fax use applied toward their monthly minutes allowance. Hope this helps.

Apr 20, 2010 | HP LaserJet 3380 All-In-One Printer

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Is it possible to fax over a regular VONAGE line?...

Forget Vonage, magic jack is only $20 per year and I see no reason why you couldn't fax with magic jack

Jun 16, 2009 | Dell A960 All-In-One InkJet Printer

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Can't send or receive

fax machines are analog devices and will not work reliably on a digital phone line.

Mar 03, 2009 | Epson Stylus CX9400 Photo Printer

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Can send but can't receive faxes on MFC-8460N

Fax machines are ANALOG devices and will not work reliably on DIGITAL phone lines.

Feb 09, 2009 | Brother MFC-8460N All-In-One Printer

1 Answer

Unable to send or receive fax over vonage/dsl

I also have vonage and this fax macine - the incoming fax was going to vonage answering machine.

I went to setup (that little button above and to the right of the OK button to "basic fax setup" and changed my rings to answer from 5 to 2. This will work for me, because I only set it to auto answer when I know a fax is inbound - you might want to adjust so you can aswwer a call if you do not have a dedicated fax line.

Good luck

Dec 05, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Can't Send or Receive Faxes from MFC-7820 N

You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.

Dave Grannas

Nov 04, 2008 | Brother MFC-7820N Printer

1 Answer

Can't send fax


Seems that you accidentally ended the chat session.

Here's what i got, your phone service is on VOIP

VoIP is voice transmission over a broadband Internet connection instead of a standard phone line. Basically, Vonage converts your voice into data and sends it like an email.

Fax machines, like yours, are designed to work with the regular phone lines. As your phone line is digital, the functionality of your all-in-one printer & fax cannot be guaranteed.

Vonage also offers a dedicated fax service and you might want inquire them about that.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jul 05, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Vonage Again

Just use a splitter and connect the phone line direclty to officejet 7310 All-in-One line 1 port.
Then make below changes :
Press Setup on the All-in-One. Navigatet to Advanced Fax setup - Fax speed. Set the Fax speed to Slow. Also set the ECM (Error Correction Mode) to Off.


Dec 22, 2007 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Fax - Using Vonage

Press Setup on the All-in-One. Navigatet to Advanced Fax setup - Fax speed. Set the Fax speed to Slow. Also set the ECM (Error Correction Mode) to Off. Try sending FAX.

Dec 22, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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