Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Vonage and faxes

Hi, my fax line is served by Vonage and I could not receive faxes. I spent hours on the phone with Vonage and they did something which enabled me to receive, but after that I could not send. So I called them back and again spent three hours on the phone with them, with the result that I could receive again, but not send. I tried the solution offered on this site: turn fax speed to slow and turn ECM off, but I still get error codes 224 and 232: " a communication error occurred..." This is wasting a lot of paper, not to mention disturbing my business. Can you help? Thanks.

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  • dydy1 Mar 31, 2008

    I have the HP 7300 and cannot receive faxes. My Fax line is served by Vonage. I just spent an hour with Vonage who was trying to fix this problem. So far, nothing.

  • zouhairkabba Dec 29, 2008

    I have the same problem.. error 232 while receiving and error 388 and error 308 while sending... though I used to send and receive all faxes before this problem started instantly.. with no reason... hope someone can help me in this..

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Only real solution I know would be to get rid of Vonage. All experiences with Vonage has left a bad taste in my mouth. Regardless of your broadband speed, Vonage uses open internet and is subject to network problems. Fax's require Real-Time communication/transmission control, which is, thus far, not available with Vonage.

Posted on Dec 24, 2007

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You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
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NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

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We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.


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Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

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4. Click on 30kbps (Normal) and click "Submit".
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Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

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Just use a splitter and connect the phone line direclty to officejet 7310 All-in-One line 1 port.
Then make below changes :
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