Question about Bose Lifestyle 38 System

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Not an Audio CD/Format Unsupported

Recently,when I load a CD into my Bose Lifestyle 38 system to store music in the Umusic memory I get the message "not an Audio CD". As a result I cannot store the CD. I have already stored 144 CDs with no problem.

Also If I try to play a CD in the CD/DVD menu, I get the message "Format Unsupported" Up to 2 weeks ago, the same CD would play in the system with no problem.

Can you help? Any Help would be very appreciated

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Re: Not an Audio CD/Format Unsupported

Clean the CD and try again. Also, if DVD displays "not supported", call Bose and ask to recieve an update disc. These updates are released every 6 months. Document your remote control settings before loading the update as they may be erased by the update and will require re-entering settings after the update.

Posted on Dec 27, 2007

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Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
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Hi Johnxxlt,
According to Bose, the message that you have is due to dust in the system ....
They have offered 3 ways :-
Try cleaning the CD or DVD, as follows: 

  • Use a soft, dry, lint-free cloth to remove stains or fingerprints from the disc surface 

  • Wipe in straight movements from the center of the disc to the outside

  • Do not use any chemical cleaning products. They can damage the disc.
If the above will not fix the problem, you need to call them to repair the system.
I know its frustrating, However, we cannot play more with Bose as it might void the warranty if any.
Thanks for using Fixya.
Do rate the solution as "Fixya" if 100% satisfied.

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