Recently,when I load a CD into my Bose Lifestyle 38 system to store music in the Umusic memory I get the message "not an Audio CD". As a result I cannot store the CD. I have already stored 144 CDs with no problem.
Also If I try to play a CD in the CD/DVD menu, I get the message "Format Unsupported" Up to 2 weeks ago, the same CD would play in the system with no problem.
Clean the CD and try again. Also, if DVD displays "not supported", call Bose and ask to recieve an update disc. These updates are released every 6 months. Document your remote control settings before loading the update as they may be erased by the update and will require re-entering settings after the update.
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Have you tried completely powering down the system, removing the power cord from the wall socket? If not, please try that. Wait two minutes. Then plug it in and power up the system. If this does not clear the problem, contact Bose, to get the latest firmware disk. The firmware disk will reprogram your Lifestyle sound system. Then, everything should work properly.
Sounds like hard drive is failing, 802 and 801 is hard drive problem.
i have same problem. only fixable by bose repair man... tryed to change hard drive myself, changed over, looks same as playing but no sound.
hope this helps:)
common problem with bose other than that i have had not other probs.
Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
If you even try to troubleshoot it (reset etc), you could loose more data (music you've already stored to the system). If you try to access 'stored' music- the error will continue. Also, every time you turn the system off, it checks your HDD, and will probably cause the 802 or 801 errors to display again.
The "Format Unsupported" message may be related, but usually temporary. The 802 (and also 801) errors mean irreversible HDD damage so it doesn't matter.
Call Bose tech support immediately.. They can repair it for $165 and give a new 1 year warranty. And if it's already under warranty they will repair for free. In either case they will replace your HDD with a new one, and transfer any salvaged music files from your existing drive to the new drive.
According to Bose, the message that you have is due to dust in the system ....
They have offered 3 ways :-
Try cleaning the CD or DVD, as follows:
Use a soft, dry, lint-free cloth to remove stains or fingerprints from the disc surface
Wipe in straight movements from the center of the disc to the outside
Do not use any chemical cleaning products. They can damage the disc.
If the above will not fix the problem, you need to call them to repair the system.
I know its frustrating, However, we cannot play more with Bose as it might void the warranty if any.
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There are some repair instructions available at www.AnyoneCanFixIt.com in the electronics section that will show you how to release the CD magazine and fix the problem where the unit will not play the CDs (you will hear a buzzing, buzzing, buzzing, and nothing will load or play).
The Bose uMusic system is a very powerful music management tool. The uMusic storage process involves pulling information from your CD (approximately 3-5 minutes per CD) then storing this information into a buffer area for processing. The buffer area will hold approximately 10 CDs worth of data. After the buffer is full, it must stop taking new data and process the data already in the buffer. The processing time is about 30 minutes per CD.
This means 5 - 6 hous of processing per 10 CDs. So be patient. This is not unusual. Other "media servers" such at Escient and Audio Request take 24 - 48 hours to process a full buffer. There is a lot of data processing going on during this time period and the result is amazing music management once completed.
I recommend clients load 10 CDs in the morning and let it process till after lunch. Then another 10 CDs and let it process until after dinner. Then another 10 CDs and let it process overnight. This routine completes 30 CDs per day.
If you have 100 to 400 CDs an automated services is available from HouseSys.com. This is the only automated service available for this system.
All you have to do is carefully take the top off and clean the "Iris" which is the reader with a little alcohol and cotton swab. Bose will charge $165 plus shipping to do this. Go to website metacafe.com and search how to clean DVD players and it will show a video, easy to understand.