Question about Bose Lifestyle 38 System

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Not an Audio CD/Format Unsupported

Recently,when I load a CD into my Bose Lifestyle 38 system to store music in the Umusic memory I get the message "not an Audio CD". As a result I cannot store the CD. I have already stored 144 CDs with no problem.

Also If I try to play a CD in the CD/DVD menu, I get the message "Format Unsupported" Up to 2 weeks ago, the same CD would play in the system with no problem.

Can you help? Any Help would be very appreciated

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  • 1 more comment 
  • mic123 Dec 27, 2007

    Trying to play a rented DVD but get format unsupported message

  • flan316 Dec 27, 2007

    hi there,



    I got a dolution from All Experts. They suggested to clean the lens in the CD/DVD reader. I did this today and it worked. I can now play CDs again and store CDs again.



    Thanks

  • Anonymous Sep 19, 2008

    i keep getting the message CD/DVD is unsupported even though it has been played recently. i have cleaned the DVD and still have the same problem

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  • 14 Answers

Clean the CD and try again. Also, if DVD displays "not supported", call Bose and ask to recieve an update disc. These updates are released every 6 months. Document your remote control settings before loading the update as they may be erased by the update and will require re-entering settings after the update.

Posted on Dec 27, 2007

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Hi Johnxxlt,
According to Bose, the message that you have is due to dust in the system ....
They have offered 3 ways :-
Try cleaning the CD or DVD, as follows: 

  • Use a soft, dry, lint-free cloth to remove stains or fingerprints from the disc surface 

  • Wipe in straight movements from the center of the disc to the outside

  • Do not use any chemical cleaning products. They can damage the disc.
If the above will not fix the problem, you need to call them to repair the system.
I know its frustrating, However, we cannot play more with Bose as it might void the warranty if any.
Thanks for using Fixya.
Do rate the solution as "Fixya" if 100% satisfied.

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