Question about Zoom X6 Adsl Modem/router Rohs (5590-00-00BF)

2 Answers

After installing the router it was working fine. I went in to set up wireless security and now the internet light stays red.

Posted by on

  • 6 more comments 
  • larry_per983 Oct 07, 2009

    I tried both pressing the reset button AND turning off the router for 60 seconds. Even after pressing the reset button and the wireless configuration returns to factory settings, the red light still stays on for the internet light - no connectivity.

  • larry_per983 Oct 07, 2009

    I held the reset button down for 60 seconds and got the same result. I don't get to the point of entering a password to access the wireless network. The internet light STAYS red. I have reconfigured the router with an ethernet cable several times and the result is always the same.

  • larry_per983 Oct 07, 2009

    Zoom ADSL X6v Model 5697



    I connected the router to the my computer and performed configuration with the provided software. Everything was working fine. The wireless was working, but unsecured. I used it all evening. Then I decided I need to secure the wireless. I connected to the router via ethernet cable and configured for wireless security. I followed the directions explicityly. Since I did, I get a red light on the internet connection and can't get out. Tried resetting, tried disconnecting from power - nothing works.

  • larry_per983 Oct 08, 2009

    On the router configuration I can't find any reboot button, although the instructions on the wireless security page of the router make reference to such a button...

  • larry_per983 Oct 08, 2009

    Went back into router wireless security configuration; renamed SSIS; enabled WEP 64; entered a passphrase; saved settings which filled in the keys; wrote to flash; then went into router configuration and rebooted router from there. Still get a red internet light.

  • larry_per983 Oct 08, 2009

    All of the things you told me to do were in the Zoom instruction manual.




    • Rename the SSID

    • Check the box and enter a passphrase

    • Leave the Key set to default 1

    • Click the Save button (now the keys appear)

    • Click the "Write to Flash" button

    • Click the "Reboot" button (I am assuming they mean the reboot button on the "Router Configuration" page

    I did all these things. I can see the network SSID on my list of available networks, but when I try to connect, it doesn't let me connect at all (I never even get to the point where I enter the WEP key). The internet light just shines out red ALL the time. Right now I am sending this message by "borrowing" bandwith from my neighbor's UNSECURED wireless signal.

  • larry_per983 Oct 08, 2009

    What you advised is what is in the Zoom manual:




    • Enter IP address for router and enter username and password

    • Go to "Wireless Setup" page

    • Type new name for SSID

    • Select WEP 64 from encryption drop down menu

    • Check the box and select a passphrase

    • Click "Save Changes" button (security keys are automatically generated)

    • Retain 1 as the default key

    • Click "Write Settings to Flash" button

    The last step is NOT in the manual but appears on the Wireless set up page:


    • Press the "Reboot" button (I am assuming they mean the reboot button on the "Router Configuration" page, although you are not directed there - in any event, I tried clicking that button, I tried resetting the router and I tried turning the router OFF for 60 seconds: NOTHING WORKS)

    My internet light still beams a maddening shade of RED!!

  • larry_per983 Oct 08, 2009

    Can't tell if you ever got this so I am trying a THIRD time. What you told me to do is what was in the Zoom set up manual:


    • I opened a web browser and went to router page(192.68.0.1) and entered user name & password

    • I selected the wireless set up page

    • I changed the SSID

    • Left default channel setting

    • Selected WEP 64 from encryption drop down menu

    • Checked the box and entered a passphrase

    • Clicked "Save Changes" (keys appeared)

    • Clicked "Write Settings to Flash"

    • Retained 1 as the default key

    • While not in the set up manual, the set up page said after writing to flash, click on "Reboot" button. The only reboot button I could find was on the "Router Configuration" page. Regardless, I clicked it, I tried resetting the router, I tried removing the power for 60 seconds.

    NOTHING WORKED. My internet light still glows a maddening shade of RED!!

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 13,433 Answers

Probably means that the security is turned on, if the wireless doesn't work even after you have entered the right password then press and hold the reset button on the back of the router to restore it to defaults - factory defaults just like it was first powered on.

Posted on Oct 07, 2009

  • 1 more comment 
  • Ekse Oct 07, 2009

    I forgot to say that you have to hold down the button for alteast 30 seconds.

  • Ekse Oct 07, 2009

    send me the brand and model so I can look into the issue and see if that was the right way to reset your modem.

  • Ekse Oct 07, 2009

    you have two reset holes on the back, you need to press the bottom one. if that doesn't work, try to get to the Zoom Configuration and click on the reboot/restore router.

    RESET ROUTER
    Resets the modem to its factory settings. To reset, insert a paper clip and press the button three times.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 728 Answers

Hi larry_per983,

When you first set up your X6 wireless network, security is turned off by default. This means that your wireless signal is not encrypted and that anyone with compatible wireless technology can access your computer network and the Internet using your wireless connection.

To set up wireless security, you will create and enter a unique passphrase or an alphanumeric key. Once entered, only devices with the proper key or passphrase will be allowed to establish a connection to the network, which you may have already done.

There are two basic ways to configure and implement a passphrase or key. They are WPA (WiFi Protected Access) or WPA2 and WEP (Wired Equivalent Privacy) 64 and 128 bit. WPA2 is best, but you can use it only if all your wireless devices support the 802.11g profile, followed by WPA and WEP, in that order.

Setting Up Security Using WEP

Before proceeding, if you have not read our FAQ "Wireless Security - An Overview", please Click Here
If all of your network devices DO NOT support WPA2 or WPA, you can use WEP to configure network security.
WEP can be configured in two ways, 64-bit and 128-bit. 128-bit WEP provides a bit more security than 64-bit, but 128-bit WEP also tends to diminish network performance. We recommend that most people configure their WEP for 64-bit security.

  1. Click the Wireless icon in the Zoom Configuration Manager. This will open the Wireless Setup page.
  2. Go to Encryption (which should say None) and select WEP-64 bit (or WEP-128 bit for more security, but diminished network performance) from the drop-down menu. Six new boxes open directly below the Encryption box.
  3. Check the box marked Passphrase and then choose and enter a Passphrase. You can enter a word or a phrase, or for greater security you can enter a combination of numbers and letters. The Passphrase is case-sensitive and can be up to 8 characters.
If ALL of the wireless devices (clients) on the network are Zoom devices, go to step A. If some or all or the devices are not Zoom devices, go to step B.

A. If ALL of the wireless devices (clients) on the network are Zoom devices, you need to enter the Passphrase that you just created for each device. Every wireless network client needs to be set individually. Open the software that came with the device, which should be running on the computer where the device is installed. Find the configuration menu for security, choose WEP, and enter the Passphrase, exactly as you entered it on the X6 Wireless Setup page. Your security setup configuration is now complete!

B. If any or all of the other wireless devices on the network (clients) are not Zoom devices, you will enter one of the keys shown below the Passphrase on each client. You must enter the same key for each device. The key that you must use is the key corresponding to the Default Key number shown. If the number in the default key box is 1, use Key 1, and so on. You can choose the default key you prefer using the pull-down Default Key menu box.
Now that you have a key, enter it for each client. Every wireless network client needs to be set individually. Open the software that came with the device, which should be running on the computer where the device is installed. Find the configuration menu for security, choose WEP (64-bit or 128-bit depending on what you selected), and enter the Default Key, exactly as it appears on the X6 Wireless Setup page.
Your security setup configuration is now complete!

If you follow these instructions correctly, your internet light will beam correctly.

Good Luck,

And don't forget to leave a rating.

Thanks

Mark

Posted on Oct 08, 2009

  • Mark Taylor
    Mark Taylor Oct 08, 2009

    Ok,



    Question, without turning on the security all lights are green?



    Mark

  • Mark Taylor
    Mark Taylor Oct 09, 2009

    Hi larry_per983,

    I think I know what might be wrong. Did you configure your internet Explorer settings to connect to the router? You will need to manually set up your settings to get access through the router with the security turned on. If you've tried this, please list your setting on a follow-up post.

    Thanks

    Mark

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Constant red light now on my xbox wireless adaptar after working


my first suggestion is check your setting to make sure everything correct. to be sure re-enter everything if you still have problems. I would then check if the adapter can read your router (this can be done by searching for a signal). if the router is found and can connect but failes connecting to internet your router itself may not be connected. make sure your router can connect by itself and that you can connect to internet through the router from your computer. if all these steps are takin try config your router so it will accept incoming signals and that it has the right security for the xbox to connect.

Feb 02, 2010 | Microsoft Wireless Network Adapter Xbox...

1 Answer

Wont connect to internet


Yes you hve to setup the router again, the wireless setting especially.
Turn mac control off in wireless security and let me know how you get on.

Jan 21, 2010 | Linksys Wireless-G WRT54G Router

1 Answer

Need help connecting xbox live to the internet, have the wireless router but nothing is successful


Okay, to connect to Xbox Live using Wireless Internet you will need this:

One Xbox Wireless connection unit, There are two types, the black and white versions. The black one is able to pick up the most diverse signals and has a higher potential for speed so I recommend that one.
You will also need, of course, a high speed internet source (modem) and a wireless router connected to the modem. When looking for wireless routers look for ones with marks claiming to be compatible with Xbox Live or a Windows OS. Those have been tested to work with Xbox.

Before trying to set up your Xbox Live, make sure your Router is set up with your computer, and set to be used as a wireless router. That's another tip all together but just follow your installation CD.

Okay so here we go!

First, Connect the wireless networking adapter to the back of your Xbox.
If you have a network cable plugged into your xbox, unplug it. Check to make sure the adapter's light is on.


Here's what the light's mean:
On the gray adapter:
No light: It's not getting enough power( try plugging it another USB slot)
Green light: It is connected to a wireless router, gateway or wireless access point.
Red light: It is not connected, and is ready for configuration.
Flashing red: There is a malfunction. (try again, if the problem persists return it for a replacement)

On the black adapter:
No light: It's not getting enough power( try plugging it another USB slot)
Green light: It is connected to a wireless router, gateway or wireless access point.
Flashing green: The adapter is attempting to connect to a wireless router, gateway, or access point.
Red light: It is not connected, and is ready for configuration.
Flashing red: There is a malfunction. (try again, if the problem persists return it for a replacement)

Now the CONFIGURATION, the reason most of you are reading this:

Turn your Xbox on and go to "My Xbox"
Go to "System Settings"
Go to "Network Settings"
Go to "Configure Network"
On the basic settings tab select "Wireless mode"
Select "Scan for Networks"
Select your Wireless source.

NOTE: If your Network isn't listed you will have to manually enter it.
To do this select "Specify unlisted network"
You will need to enter your SSID
Then choose which security you used to set it up on your Computer (ie: WPA, WEP...) Then enter your security code. If there is no code then select "no security"

Your adapter should have a green light now.

Now go back to "Network Settings" and select "Test Xbox Live Connection"

If it works your good to go!

If not read visit: http://support.xbox.com/support/en/us/Solutions/wizardhost.aspx?wizardid=xlcsv1

Hope this tip helps :)

Dec 29, 2009 | Microsoft Xbox 360 Console

1 Answer

I installed a new Zoom ADSL X6v Model 5697 router. It was working fine, including the wireless signal (I had been using it unsecured for about six hours). I decided to add WEP security. I connected a...


I think the router firmware is not working properly.
Some routers need power cycle ( reboot ) after any changes on the router settings.
Now make sure that you are getting IP address on the internet part of the router.
When you set up WEP and passphrase , Your actual password for the wireless network will be the number in the key number 1 box and NOT the passphrase.
Click Here for more info about networking.

Oct 08, 2009 | Computers & Internet

1 Answer

Power light is red. Hub is OK. No wireless and Internet connects


Have you tried configuring your wireless settings? If your internet works hard wired, its just the wireless settings that need to be configured. Access the router's setup by going to http://192.168.0.1 and change the wireless channel. Make sure to check the wireless security as well and verify if you are using the correct wireless network key

Oct 06, 2009 | D-Link ADSL2/2+ Modem/Wireless Router...

1 Answer

No more internet thru router after new modem installed


Router setup
Go to the control panel and un-install the program that the Comcast cd installed. then:
Shutdown your PC. Unplug the power from the router and the cable modem.
Wait 30 sec. then plug in the power to the cable modem, wait 30 sec. then plug the power to the router. Wait till you have "Internet" light then restart your PC. The PC should pick up an IP address and you should be able to get on-line.

Did Comcast reset you wireless router settings? If so, you may need to set up your SSID and security settings.


Customizing Wireless Settings of the Router
Having default wireless settings on the Linksys router may cause conflict with other Linksys routers within your network range. Linksys suggests changing the SSID (network name) and the Wireless Channel of your router. Also, if it is possible, enable the Wireless Security of your router.
To change the router’s SSID or the wireless network’s name, click here.
To change the router’s channel, click here.
To enable the wireless security on the router, click here.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe



Jun 05, 2009 | Linksys Wireless-G WRT54G Router

2 Answers

My speed touch routers internet light is staying red and i cannot set my laptop up on the wirless


Are you trying to set up router ?
You can set up your router manually, without the CD.
Make sure that your computer is able to go online directly through the modem.
If your computer is able to go online through the modem, that means the modem is working fine.
You will need to connect the computer to the router and the modem to the router.
open the set up page of the router and change the settings of the router according to the ISP.

Jan 13, 2009 | RCA Thomson Digital Cable Modem (DCM305R)

Not finding what you are looking for?

Open Questions:

Zoom X6 Adsl Modem/router Rohs (5590-00-00BF) Logo

560 people viewed this question

Ask a Question

Usually answered in minutes!

Top Zoom Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2260 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

micky dee

Level 3 Expert

2658 Answers

Are you a Zoom Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...