Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

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Dyson dc07 suction when upright but no suction when tilted in operate position

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  • eason Dec 27, 2007

    no suction when tilted. makes a sound as if there is a rag stuck but as far as I can see nothing is stuck.

  • sparkymark Jan 10, 2008

    Hi - I've got the same problem. DC07 has very poor suction when tilted (seems to just miss everything) but when I put it in an almost vertical position it picks up fine.......however, being only small, I cannot easily push it in this position!!! My old DC01 worked far better and picked up everything in any position - does the DC07 have a design fault???? Spoke to Dyson who were very nice but said there were no known problems. Any further ideas??

  • ohianani Mar 05, 2008

    I am very unhappy with my Dyson DC07. I'm getting no suction when tilted back. I talked to a someone from Dyson tech. support. No help. I read him the blog from this website about the problem with the air cyclone cannister. He said he never heard of a design flaw. I paid $82.00 for a new cannister, to see if that works. I'm ready to buy a new vacumn. Any advise would be greatly appreciated.

  • sparkymark Mar 06, 2008

    Update on my problem - Dyson have now supplied me with a replacement cyclone (which interestingly has a number 2 stamped on the back, suggesting a couple of changes have been made to the early models) and it is better at picking-up than it was, but IMHO i would say it is still a very poor vacuum.

    My wife is really annoyed that I bought this model - it's vastly inferior to the original DC01 and i wouldn't recommend it to anyone. Dyson has clearly got this model wrong based on the experience I have had and the numerous complaints posted on internet forums - a triumph of marketing over substance!!

  • Anonymous Jun 06, 2008

    we had the same problem w/DC07 vac when tilted back ... brush not making good contact with carpet. Tom32bnc was RIGHT ON THE MONEY with solution to spin the hose 180 degrees connecting head. That hose needs to be turned so it is able to PUSH head down to carpet instead of recoiling inside the head and lifting it away from carpet. Dyson phone suppt told me to take it to service technician - thanks Tom - you saved me time, $ and aggrevation.

  • shannahldw Jul 05, 2008

    When tilted in working condition, vacuum will not pick up. I have only had vacuum about three months and only used it about a dozen times.

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I had the same issue and solved it easily.My experience is the same as the March 6th response/ When you push your foot onto the base and then recline the handle, use your toe to gently push the very front of the base down closer to the carpet. This creates a much stronger seal and suction and picks up every bit of dirt easily. If i do not do this extra step the suction is much much less. I tried an experiment with sand that I poured onto my carpet. Initially, I went over the sand 4 times and the dyson 07 would only pick up 50 percent of the sand. I then poured more sand onto the carpet, and this time pushed the front lip down so it was contacting the carpet. This time only two passes were needed to completely **** up all the sand. Not sure why this is not in the manual but it really works. Good Luck!

Posted on Jun 29, 2008

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Not sure if this will definitely fix the problem.......but here goes for anyone with the same problem....spoke to Dyson helpdesk today following some online research i did yesterday. The 'internet' view is that there is a design fault with the cyclone chamber of the DC07 and that older models need it replaced. Mine is a 2003 model and Dyson asked me if there was a Number 1 stamped on the back of the cyclone housing near where the air duct connects to the hoover body....there wasn't. They then said they would send out a new cyclone chamber free of charge (I bought my model as reconditioned in 2007 from an approved Dyson dealer, so no Dyson warranty) suggesting they are aware of a problem. Advice on another site by someone who was also sent a new cyclone is that the holes in the early cyclones were too small and got easily clogged. I'm now waiting for my new part and will see if that fixes it.
very strange though - my old DC01 was a far better model from what I have seen so far of the DC07 - they seem to have gone backwards in design & reliability.
Very impressed with the service from their helpdesk though - they put other companies to shame with their speed of answering the phone and the ability to actually talk to someone not just a series of automated menus - well done Dyson for that at least - I'll reserve judgement on the DC07!!!.

Posted on Jan 11, 2008

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Not only does turning the small 5-inch hose under the roller head work, but it the process I noticed the entire top end of the hose was disconnected from the intake port! No wonder no suction from the roller brush unit! Had it become detached...or...was it never attached? Perhaps the off-shore assembly line has a low quotient of quality control? Either way...once reattaching and turning the hose, all is well and suction is abundant.

Posted on Apr 09, 2009

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Hi if you need dyson parts tryy sales@gwhitedist.co.uk model number and part needed great prices

Posted on May 04, 2008

Hi, I've had a similar problem with our Dyson DC07, but it was nothing to do with the cyclone housing.
The problem I eventually found, is that when the vac is tilted back, the front part of the base, that should sit flat on the carpet was slightly raised nearest to the motor, so it wasn't making a proper "seal" onto the carpet.
The cause was the short piece of flexi hose underneath. I turned the hose around 180 degrees and it solved the problem, the hoover now has full suction again, although I'm not sure how long it will last, it certainly solved the problem with ours

Posted on Mar 06, 2008

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Hi,

Try looking at http://www.sparesaver.com/help-and-support/dyson-section/dyson-technical-advice-450/dyson-dc07-technical-advice-459/ and see if there's anything of use there.

I've used http://www.sparesaver.com before for my Dyson parts and accessories. They also do a repair service too.

Posted on Jan 11, 2008

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Hi.

The noise you can hear is the clutch slipping.
Your machine will do this if there is someting jamming brush roller.
Check roller can spin freely.
If roller is free to spin then clutch has failed & will need replacing.

http://dysonmanuals.llc.nu/

Chris..

Posted on Dec 28, 2007

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I am very sorry to hear about this issue with your DC07 not picking up correctly. In most cases we may be able to resolve this issue by speaking with you directly and performing basic troubleshooting steps.

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