Question about HP ScanJet 5300C Flatbed Scanner
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Posted on Jan 02, 2017
Tips for a great answer:
A quick fix for most communication errors can be achieved by
resetting the printer and/or rebooting the PC. Simply disconnect the printer
from your computer (if USB connected)> reboot your pc > unplug and
re-plug the printer into the power source to reset it. When the printer turns
on, reconnect it to your computer (if USB connected). Then try to print again
once the computer fully recognizes the USB connection or when the WiFi light on
the printer turns solid green (if WiFi connected.).
If that doesn't help, try the steps below:
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Unpack your new scanner and set it up. Follow package directions and setup instructions to assemble any parts that need assembly.
Plug in your scanner and power it up.
Insert the setup CD in your CD-ROM or DVD drive. It should autotomatically run. If it doesn't, click on "My Computer" and then on the CD or DVD drive to open the CD. Look for a Setup.exe file. Double-click on it to launch the setup disk.
Follow the onscreen prompts to complete the end-user agreement and install the necessary drivers and software to run your new scanner.
When prompted, connect the USB cable to the scanner, then plug the other end into the USB port on your desktop PC.
Windows will recognize that a new device is available on your computer, and find the necessary software and drivers to install it.
Restart your PC if prompted to do so.
Check all cable connections to be sure that they are secure.
Disconnect the USB cable from the desktop and the scanner.
Turn off your computer and let it cool down for 10 minutes.
Turn the computer on, then turn the scanner on. Reconnect the USB cable to the scanner. Try connecting the other end of the USB cable to a different port on your computer.
If none of these suggestions solve your problem, uninstall the scanner and start over.
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