Question about HP (346789-001) CD-RW/DVD-ROM Combo Drive

2 Answers

Dvd re-writer not burning

I wondered if you could help me with a problem re the light scribe DVD re-writer in my HP tower. This has stopped burning altogether (having previously not worked initially but then worked after a couple of attempts.) Currently it will

Play an audio CD
Run a cd-rom
Play a DVD (although it tries to find document viewer.msi first, but is unable to).

However it will not burn anything. When using either Nero or Windows media player. It just analyses & converts files to be burned, and then immediately closes the cd without burning. (The unit is shown as ‘working properly’ in device manager).

Could it just be a dirty lens on is it likely to be hardware / software related?

If you have any ideas, I would be grateful.
Thanks very much

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  • Anonymous Jan 11, 2009

    yes this is the same problem





  • jaegirl Feb 01, 2009

    I wondered if you could help me with a problem re the light scribe DVD re-writer in my HP A250n tower (which uses HP 300n firmware to upgrade).. This has stopped burning altogether (having previously not worked initially but then worked after a couple of attempts.) Currently it will

    Play an audio CD
    Run a cd-rom
    Play a DVD (although it tries to find document viewer.msi first, but is unable to).

    However it will not burn anything. When using either Windows media player.9 (upgraded to 10). It just analyses & converts files to be burned, and then immediately closes the cd without burning. (The unit is shown as ‘working properly’ in device manager). I recently upgraded to XP Pro When I tried running the firmware it gave me this error message "The HP firmware upgrade utility requires that your original CD-Writer or DVD Writer softare must be installed. Please reinstall your original cd/dvd writer software, and make sure Record Now or hp MyCd ihas been installed successfully.
    Could it just be a dirty lens on is it likely to be hardware / software related?

  • jaegirl Feb 01, 2009

    I wondered if you could help me with a problem re the original DVD re-writer in my HP A250n tower (which uses HP 300n firmware to upgrade).. This has stopped burning altogether (having previously not worked initially but then worked after a couple of attempts.) Currently it will

    Play an audio CD
    Run a cd-rom
    Play a DVD (although it tries to find document viewer.msi first, but is unable to).

    However it will not burn anything. When using either Windows media player.9 (upgraded to 10). It just analyses & converts files to be burned, and then immediately closes the cd without burning. (The unit is shown as ‘working properly’ in device manager). I recently upgraded to XP Pro When I tried running the firmware it gave me this error message "The HP firmware upgrade utility requires that your original CD-Writer or DVD Writer softare must be installed. Please reinstall your original cd/dvd writer software, and make sure Record Now or hp MyCd ihas been installed successfully.
    Could it just be a dirty lens on is it likely to be hardware / software related?

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What operating system are you using? has there been some upgrades in your system? have you tried to update the driver for your device? did you try to check if the imapi services is set to automatic and running in (click start>control panel>click administrative tools>services>double click IMAPI set to automatic and click start

Posted on Jun 13, 2008

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What DVD burner is it? can u burn any data on it by dragging and dropping data in explorer and inserting a blank CD? If not, the LASER assembly that is used to write DATA may not be functioning (since u mentioned u can read stuff but not write). You can get it replaced at a low cost and need not buy a completely NEW DVD writer. I dont think it is a LENS problem since u can read data and not write data.

Posted on Dec 24, 2007

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