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My daughter has a digital samsung camera and thinks sand may have gotten into the lens area and now it will light up that it's on but can't view any pic's and lens will not retract to close

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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darntoothysa
  • 489 Answers

SOURCE: lens error restart camera but

Hi

Your lens is defective needs to be cleaned, repaired or replaced. If you got sand in the gears it will definitely jam up the lens! Sometimes you can tear down the lens and clean out the sand, and if none of the gears are damaged the lens will then work properly again.

There are online places that will do it for a decent price and there are others that overcharge by way too much.

I know this because I OWN ONE that charges a reasonable price to do the repair! (Google 'darntoothysam')

Just let us know if we can help! Good luck from

Darntoothysam com

Thomas

Posted on Oct 10, 2008

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arclight1217
  • 208 Answers

SOURCE: Digital camera got dropped into

THIS SOUNDS TERMINAL, BUT YOU MIGHT TRY USING CANNED AIR LIKE YOU USE TO BLOW DUST OUT OF YOUR COMPUTER, AND SEE IF IT HELPS ANY. MOST OF THESE CAMERAS ARE MADE WITH THE IDEA THAT THEY WILL NEVER BE TAKEN APART OR OPENED FOR CLEANING ETC. SO, THAT IS THE ONE PROBLEM YOU ARE FACING. I DOUBT IF IT WOULD BE WORTH SPENDING THE MONEY TO SEND IT IN TO BE CLEANED. THAT CAN GET VERY EXPENSIVE IN A HURRY, PLUS TAKE A GOOD MONTH OR MORE FOR THE REPAIR. SORRY, I CAN'T HAVE MORE CHEERY NEWS, BUT THINGS LIKE THIS JUST AREN'T TAKEN INTO ACCORD WHEN THEY MAKE THESE CAMERAS. IF I CAN HELP MORE JUST REPLY TO:

ARCLIGHT1217

Posted on Nov 04, 2008

  • 11967 Answers

SOURCE: lens error-restart camera on my canon power shot sd1000

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Dec 26, 2009

  • 11967 Answers

SOURCE: Lens won't retract, cannot focus when taking pic.

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Feb 19, 2010

  • 70 Answers

SOURCE: Re Nikon S220 digital camera. Lens error noted -

A tiny bit of grit can jam the gears of the lens. Sometimes a tap can knock it out. Try this at your own risk. Take out the batteries. Don't hit the camera on a hard surface, just use you hand. If it hurts, that is too hard. Try lens down, then all the sides.

Posted on May 30, 2010

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2 Answers

Samsung S85 camera wont turn on. When the power button is pressed the green light flashes and the camera beeps three times than turns off. how do i fix it?


I quote the solution posted for another expert about this same problem...
------------------------------------------------------------------------------------------------------------------------------------------------
My daughter has a Samsung S850, and returned from a weekend trip last night. She pressed the "Power" button and the blue light next to the button came on, as did the screen. The camera then gave a "buzzy beep" three times and shut-down. She decided the batteries were low and replaced them with ordinary AAA alkaline batteries, nothing special, and got the same result.

This morning I checked the voltage on the new and old batteries with a volt-ohm meter and found the old ones were low but the new ones were good.

I read this site and saw a comment that the camera worked after the lens was worked a little bit.

Upon a close look at the lens, I could see tiny grains of sand around the outside of the glass, so I got a wooden toothpick and gently worked the sand out with plenty of tapping on a solid surface to drop them from the area. I also worked the tip of a clean toothpick under what appears to be a soft rubber sealing ring on the outer surface of the glass.

After all this, when the "Power" button was pushed, the lens moved out and the screen lighted, and all the camera now seems to be working.

I should add that shortly after my daughter bought the camera, she lost some kind of metal or plastic ring from around the lens, and that left the "works" around the lens open to view: I can see two tiny screws the lens that are probably ordinarily covered.

Is the lens supposed to be covered by a curtain when power is off? From what I see, the lens is always uncovered. Maybe that lost ring held something else!
------------------------------------------------------------------------------------------------------------------------------------------------

Its possible that
it needs repaired by samsung; You can follow the below link for tech support - http://www.samsung.com/uk/info/contactus.html

Hope this helps; send us you test comments.

Feb 26, 2011 | Samsung S85 Digital Camera

1 Answer

Lens will not come out when powereing on. Battery is charged.


You are right, the lens is stuck, and it might be a sand in the engine of lens,. Take a part the camera and see the engine. Its not dificult.

Oct 26, 2009 | Samsung Digimax L60 Digital Camera

1 Answer

Canon lens cover won't open


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jun 09, 2009 | Canon PowerShot A630 Digital Camera

1 Answer

Dropped my exlilim ex-s880 in the sand and can view pictures only


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jun 06, 2009 | Casio Exilim EX-S500 Digital Camera

1 Answer

HELLO, MY HUSBAND AND I BOUGHT A NIKON COOLPIX S2oo DIGITAL CAMERA IN MID DECEMBER FOR OUR DAUGHTER TROUBLE WITH CAMERA TODAY SAYING LENS ERROR. NOT SURE WHAT IT MEANS TURNED CAMERA OFF AND ON STILL SAYING...


Your lens is not responding as the cameras computer thinks it should, it may have got wet, banged, dirt, grit or sand may have got in and is jamming it, unfortunately this will mean the camera is in need of opening up for attention.

Best of luck

Jun 08, 2008 | Nikon Cameras

2 Answers

My camera is having problems turning on and off.


Hey Mimi_M,
I know you said you didn't damage the camera and it hasn't gotten wet or been exposed to sand or dirt, but the most common cause of these symptoms are that something is obstructing the movement of the lens such as sand or the lens mechanism is damaged. I would try blowing compressed air into the side of the lens in the hopes to dislodge anything that might be stuck in the lens. If this doesn't work I would have the camera looked at by an authorized repair technician such as bringing it to a Geek Squad® precinct in a Best Buy™ store and they can send it out to be seen by a technician. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Jun 06, 2008 | Olympus FE-190 Digital Camera

1 Answer

Sand in lens


sand particals stucking in camera internal gears,u go any servicecenter

Feb 13, 2008 | Sony Cyber-shot DSC-N1 Digital Camera

5 Answers

My Samsung S850 Wont Turn On


cameras beep when it has a problem. most likely the lens get stuck or lens gear failed or motor drive gear to lens, or allot of other problems like it doesnt reconize the optical sensor.

look online for the beep codes and problems.

ty
hope I helped

Jan 27, 2008 | Samsung S850 Digital Camera

1 Answer

Lens Error


Hard choices here my friend. Sand in the lens system is bad news.
Jams up the close fitting bits. You basically have two choices. Get the camera repaired or throw it away and buy a new one.

Cost of repair will likely exceed the value of the camera. Perhaps not, but it's a gamble. Generally, just to get the extent of the damage evaluated and an estimate on repairs will cost you many dollars.

Alternatively, IF you are very handy, patient, observant, and have the correct tool, you MIGHT be able to dismantle things enough to do the cleaning yourself, but likely not to work. IF you got some salt contamination in the camera, which can be from just spray and related moisture, delicate electronic parts will be corroded and needing replacement.

Have fun ;' >

Aug 07, 2006 | Kodak EasyShare C330 Digital Camera

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