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I have the Kitchen Aid electric dryer - KEYE760WWHO. The timer was not allowing the dryer to shut off automatically. I am under contract with PSNC gas company here in North Carolina. Their technician replaced the timer with a new one. The only cycle that works correctly is permanent press. Thhe knob is off about 1/4 of an inch. The timer has been replaced two times. The tech says it is the wrong part. Whirlpool, the new owner says it is correct. The tech says he needs a timer that lets him get from BK to BU. I don't know what to do! Does anyone know anything about this?

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  • nancyrosen Oct 07, 2009

    This replacement part is the same part that has always been provided for this machine. Whirlpool/Kitchen Aid insists that it should work the same as the original part. I asked if there new anymore information available and I was told that in 2003 it was noted that the part was in the wrong bin but that the problem was fixed. The latest timer installed into my machine (this week) has a production date on it of 2007 so I do not think that is the problem. The service I have is not a Whirlpool certified tech and therefore they will not speak with him.

  • nancyrosen Oct 07, 2009

    Are you saying that I should threaten Whirlpool about making this right? I just want to be sure about this. This machine was produced in 1991 and the company has changed ownership.

  • nancyrosen Oct 07, 2009

    The local gas company contracts monthly to keep many appliances in your house running with certain stipulations. For $12 a month it covers the refrigerator with ice maker, dishwasher, washing machine, dryer, and fireplace gas logs. They cover a lot and would be more than wiling to cover this timer that costs $92 and the extensive labor. They already paid one tech in June for the parts and labor. The part is Kitchen Aid 3389865. I asked Kitchen Aid /Whirlpool what to do? Perhaps the part was still in the "wrong bin" - the trouble in 2003. She said I need to buy the part from them and if it does not work they will look into it. They will not put an inquiry in unless I but the now 4th unit form them! This is ridiculous.
    PSNC the gas company who runs my contract will pay something toward a new dryer, but that is not what I want. I want to use this one until it dies.



  • nancyrosen Oct 08, 2009

    Please comment on the information given previously. Thank you.

  • nancyrosen Oct 08, 2009

    The timer is installed. I will pass this on to the tech and get back to you. Thank you.

  • nancyrosen Oct 08, 2009

    I can tell you without speaking with the tech that it does look like it. The one I have has part # 3389865 on it from the same company. The technician said that they all look alike and only differ in the inside. What are you thinking? The tech is saying that he need a connection from BK to BU.

  • nancyrosen Oct 08, 2009

    Please review and comment. Thank you!

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6 Answers

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  • Master
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HI. Ok, the timer mechanism that you have ordered should indeed have the BK and BU connection pins. I have illustrated this below. As you can see, the RED lines are distinguishing the connections(BU,BK,W-BU). They do exist on your timer. If your timer dose not look like the one in the picture below, you have purchased the wrong device. Click here to purchase the correct timer, if this is the case.
I have the Kitchen Aid - 31f8f23.jpg

With that said; Due to the symptoms you are experiencing, this leads me to believe that the electronic cycle control board has failed. This will be the culprit. This board is located inside the control panel. This board controls all the cycle action and can disrupt the timer functions if it is damaged. Click here to purchase your new electroninc cycle control board.


Posted on Aug 09, 2010

  • Michael Masters
    Michael Masters Aug 09, 2010


    • Additionally; I would advise to instruct the tech to inspect the moisture sensors located at the back of the drum. These electrodes(2) are connected to the electronic cycle control board. These sensor bars may be covered with lint. Have them cleaned or replaced.


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  • Dryers Master
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First,examine the timer. The correct part number is 3389865. The number is printed on the timer. Second,remove the knob and re-orient the knob on the shaft. There should be a flat side on the shaft and a corresponding flat side inside the knob. Make sure they mate correctly. Before you remove the timer,note where the timer pointer is pointing. When you replace the knob see if there is a significant difference in the pointer. Check the inside of the timer knob,it may be cracked and stripped causing it to be on the wrong cycle when it is turned. The failure to cycle and stop in the AUTO cycle is probably related to a bad moisture sensor for the auto dry cycle. Make sure the interior and exterior vents are clear of any blockage. A blocked vent will cause the dryer to continue running.

Posted on Oct 08, 2009

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  • Master
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The part number and the timer is here, does this look like your timer?

Part 548369
I have the Kitchen Aid - 1a2d66d.jpg

Posted on Oct 08, 2009

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  • Master
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Either the timer switch, selector knob, or door switch is faulty or has bad connections. You can check with an ohmmeter and or a voltmeter

Posted on Oct 08, 2009

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  • Master
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No, but notify the responsible party that they have 7 days to correct the problem, or you will file a small claims action to recover the cost of the dryer, and purchase a new one

Posted on Oct 07, 2009

  • buffalonyman
    buffalonyman Oct 07, 2009

    I'm not sure what "under contract" means. If Whirlpool has an obligation to maintain the machine in good working order, then I would enforce that obligation, that's what I meant by pursuing a small claims action.



    I couldn't locate a timer for your unit, so I don't know what the problem could be.

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  • Dryers Master
  • 3,614 Answers

Hi,

Difinitely it can be the part was not compatible on your unit, it will operate but it will not fuinction as it use to be, some connection could not be attached.

Posted on Oct 07, 2009

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