Question about Western Digital Elements powered by WD 320 GB External USB (WDE1U3200N) Hard Drive

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Hard drive has just gone dead on me- corrupted files...Corrupted disk! Panic!!!

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If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our..
It is a common problem with power supply on these WD Elements drives. If it is newer, then it is under warranty.

How to check the warranty on a WD drive or product
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

Title: What would void the warranty on my drive?
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

If not they will sell you another one.

A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

I hope this helps,


Randy
FixYa Support Team

Posted on Jan 14, 2010

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