Question about NorStar M7324 Telephone

2 Answers

NorStar M7324 "Transfer" function glitch

Hello, all of a sudden my NorStar M7324 is glitching when I attempt to transfer calls to various voicemail boxes. Picking up the line, pushing transfer + mailbox number button will hang up on callers when putting the phone down instead of transfering. Using Feature 70 (the manual command) puts callers on extended hold (the arrow is solid not blinking for approx 1 minute) and then the line goes blinking and pages me and the callers never made it to the mailbox. What can I do? Is the system too old/malfunctioning?

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  • reception937 Oct 07, 2009

    The difficulty is with transferring calls to any of the twenty mailboxes of the members in this office, not my own.

  • reception937 Oct 07, 2009

    Hello, all of a sudden my NorStar M7324 is glitching when I attempt to transfer calls to various voicemail boxes. Picking up the line, pushing transfer + mailbox number button will hang up on callers when putting the phone down instead of transfering. Using Feature 70 (the manual command) puts callers on extended hold (the arrow is solid not blinking for approx 1 minute) and then the line goes blinking and pages me and the callers never made it to the mailbox. What can I do? Is the system too old/malfunctioning?

    The difficulty is with transferring calls to any of the twenty mailboxes of the members in this office, not my own.

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2 Answers

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  • NorStar Master
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To transfer calls to Voicemail press feature 986 tha'll transfer them directly into voicemail. Feature 70 is used to transfer callers directly to the extension (if the call forward no answer is on it will then transfer the caller to the VM ox

Posted on Oct 07, 2009

  • george  peters
    george peters Oct 07, 2009

    Also have you checked the voice mail? Can you get into your own mailbox via feature 981 or does it say inactive feature

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  • Master
  • 3,614 Answers

Hi,

Have you try to re program or register again the voice mailbox again on your base phone?

Posted on Oct 07, 2009

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