Question about Fargo HDP5000 Thermal Printer

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Hello...i have a hdp 5000 fargo...and everytime i try to print the error mssge says,"the film has caused a general error...make sure you have the correct film in your printer" can you plz help?

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  • darrycherry6 Oct 08, 2009

    ok,the problem is the correct film is in it...i also changed the film and got the same error mssge! so now what? plz help!

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Try to remove the film and turn your device on even without the film. Now your device will prompt you to load the film and that's the time you put the film on. Now your printer initializes and recognize the filmed you just loaded

Posted on Oct 09, 2009

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General Error:
A general Printer error has occurred.
To Continue => Press Cancel on the printer or click
on Cancel Print.

The Film is the Wrong Material (PC Error Message
No. 173) => The HDP Film is not installed properly or has been
damaged. => Verify the correct film is installed in the film Cartridge.

Posted on Oct 07, 2009

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Posted on Jan 02, 2017

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1 Answer

I have a fargo HPD 5000 and I am getting the error 91 stating the ribbon is out..i have changed and its still showing the same error. am I doing something wrong?


Hi Camille - that is indeed the error message for "ribbon out". This has a few possible causes:

1. Make sure you have the right ribbon for the printer. The standard color (YMCK) ribbon is #084051; if dual-sided, the standard YMCKK ribbon #084052; if monochrome/black print only, that is ribbon #084060.

2. Make sure the ribbon is loaded correctly. The spools are color-coded, so make sure the orange on the ribbon spool is in placed with the orange on the carrier - ditto for the blue.

3. Make sure you've changed the "ribbon", not the "film". The ribbon has orange and blue spools; the film has yellow & green spools.

4. Make sure the ribbon is loaded properly on the carrier - it goes the "long way" around the carrier, across the silver/metal rollers.

5. Try another new ribbon - they're RFID tagged, and occasionally an RFID tag is bad, missing, or corrupted.

6. Verify you have the latest printer firmware, to ensure all ribbon manufacturing site-codes (embedded in the RFID tag) are recognized as valid for your printer.

If you have continued problems, we can help with further support, including potential repairs. Good luck!

Safe-Card ID Services
Charlotte, NC USA
https://www.safecardid.com/

Feb 14, 2018 | Fargo Office Equipment & Supplies

1 Answer

Need software for hdp 5000 fargo


Hi Dan -

The HDP5000 printer does not come with badge design and printing software unless ordered in a configuration that includes it. (sort of like buying an HP Laser printer for your PC - it wouldn't come with Microsoft Word unless you purchased that too.)

There are several very good programs available that are fully compatible with the HDP5000 - both from its manufacturer HID Global, and from a number of independent software authoring companies. Pricing ranges from under $100, to over $2,000 depending on features, networking ability, multi-user requirements, external database link support, and more.

Feel free to reach out to us to discuss your needs, and we can make a sound recommendation for you that will best fit.

Thanks!
Safe-Card ID Services
Charlotte, NC USA

Nov 12, 2017 | Fargo Office Equipment & Supplies

1 Answer

Why my Fargo ProL is not printing Edge to edge?


it depends how much edge to edge you want, its a direct to card printer and will not print all the way to the edge 100%. you can get it close by adjusting the horizonal settings, but to get true edge to edge you need the HDP printers.

Jul 18, 2014 | Fargo Pro L ID Thermal Printer

1 Answer

Fargo HDP 5000 heater error 161 fault


This error usual occurs after a large print job (50 prints in a row). Try shutting off the printer, and leaving it off for a good 15 minutes. Turn back on and retry.

If the problem persists, then you should contact a service center. It seems to have a failure in an internal sensor.

May 06, 2014 | Fargo HDP5000 Thermal Printer

1 Answer

Image color adjustment hdp 5000


on the printer property dialog select image color tab then advanced settings, for darker images increase sharpness and contrast and decrease gamma to you satisfaction

Aug 26, 2013 | Fargo HDP5000 Thermal Printer

1 Answer

Error 103 headlift error fargo hdp 5000


erro 103 could cos by head voltage erro or head fit erro.
this could be a problem with the printhead lift or transfer roller headfit.
reset the printer and try again ...

Jan 05, 2013 | Fargo HDP5000 Thermal Printer

2 Answers

My printer show the error 99 Ribbon Break/Jam but the ribbon is ok is not broken and i can not see some jam. Can you help me


Pls do the following:-

Ribbon Break/Jam
(PC Error Message No. 99, 108 and 109)

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

If jammed, clear the jam. If broken, repair by taping the Ribbon back on to the take-up core.
Press Resume to continue or Cancel to abort.

Thank You...........

Jul 26, 2011 | Fargo HDP5000 Thermal Printer

1 Answer

We just bought Fargo HDP5000. on first installation now its bringing error code 97 and 99 which when we calibrated the printer the error 99 was solved. but the error 97 is still there. pls help


hola hermano tengo problema con mi impresora hdp 5000 cada vez que boy a imprimil me da un error 103 y 105 me dice en la pantalla del monitor de mi pc que el sensor no detecta el movimiento del cabezal

Apr 19, 2011 | Fargo HDP5000 Thermal Printer

1 Answer

Persona C30 Thermal Card Printer: im using fargo printer 30e. everytime i tried to ...


How many prints have been down on the unit?
the most common problem could be the rollers need replacing or a problem with the ribbon sensor. We do repairs and also repair under warranty, How old is your printer?

thanks

May 16, 2010 | Fargo Persona C30 Thermal Card Printer

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