Question about Fargo HDP5000 Thermal Printer

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Hello...i have a hdp 5000 fargo...and everytime i try to print the error mssge says,"the film has caused a general error...make sure you have the correct film in your printer" can you plz help?

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  • darrycherry6 Oct 08, 2009

    ok,the problem is the correct film is in it...i also changed the film and got the same error mssge! so now what? plz help!

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2 Answers

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Try to remove the film and turn your device on even without the film. Now your device will prompt you to load the film and that's the time you put the film on. Now your printer initializes and recognize the filmed you just loaded

Posted on Oct 09, 2009

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General Error:
A general Printer error has occurred.
To Continue => Press Cancel on the printer or click
on Cancel Print.

The Film is the Wrong Material (PC Error Message
No. 173) => The HDP Film is not installed properly or has been
damaged. => Verify the correct film is installed in the film Cartridge.

Posted on Oct 07, 2009

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