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Hp printer 5420 photosmart

I used a non hp printer cartridge and now my printer won't work at all. it said there was an error because it wasn't an hp cartridge and now it says the printer is offline and i can't get it back on line. the cartridge is one of those recycled ones and it is the same kind of cartridge, both the hp and this one are 93's.

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I assume all hardware connections are fine, and any lose cable connections are already checked then......

1)Send a test page to the printer Open up the print jobs, and try deleting all jobs (click on the printer from printer and faxes under control panel, delete all print jobs, Still in this window click printer and uncheck the print offline, does this help?) if not then

2)Try uninstalling and reinstalling the printer driver and then try printing a test page.

3)Try uninstalling and reinstalling the printer software and driver and then try printing a test page.

If nothing works then:
-Uninstall all printer software, driver unplug and reseat an original hp cartridge and go this link install software and driver and follow instructions on how to install the drivers, at the end click the check button to see if driver is fine. Now you should be able to print.

Posted on Dec 24, 2007


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