Question about Whirlpool Microwave Ovens

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I have a GH9185XLQ Whirlpool Microwave. My problem is that it intermittently starts and stops when initially starting to use it. Once it gets going it works fine. It usually cycles (on-off) a couple of times and then works. If it cycles more that twice it will not work.

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  • craigpete638 Oct 15, 2009

    That wasn't it. Could it be a power issue with the power supply in the microwave?

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  • Whirlpool Master
  • 9,047 Answers

This is usually caused by either a bad door switch or a loose door switch mount, which are pretty simple problems to fix.

Even though a door switch clicks, it may still be bad inside.


Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If the switch mount is broken, it's usually more economical and safer to add a dab or two of hot glue to the mount to secure the switch. Let it cool for about 30 minutes before using.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

See these files:
http://www.microwavedisplay.com/safety.txt http://www.microwavedisplay.com/disassembly.txt http://www.microwavedisplay.com/doorsw.txt

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, & testing.

I have a GH9185XLQ Whirlpool Microwave.  My - dee77f7.jpg

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you don't find your mini-manual, or if you want to look at it before removing the controller, you can download it here (just enter your model number).

If you only need a switch, you can order a universal type here for $5 postpaid.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Oct 11, 2009

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Child locks on microwaves act as a safety feature to prevent children from getting harmed or from causing other possible damage. The child safety lock does not lock access to the microwave; it simply prevents the microwave from being operated. To remove the child lock press the Stop button three times.

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You can find helpful exploded view diagrams and order parts by entering your full model number (without dashes) or by part number (4393808) here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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