Question about NetGear SPH200D IP Wireless Phone

1 Answer

I cannot enter phone menus. It is always on "system starting up". I made firmware upgrade, no change. Entering the webpage for the base, i can see it is connected to internet, but not to Skype. Please help

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  • rspopescu Oct 07, 2009

    I can access the web interface of the phone, as I said, it sais is connected to LAN.
    I can ping it, it is working.
    I tried DHCP or Static IP, but is still not working.


    The web acces page of the phone is all working, except the "skype" page.

  • rspopescu Oct 08, 2009

    Thank you, this is it...

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  • 1,049 Answers

"System Starting Up" usually comes up while waiting for an IP since the system loads rather quickly. Plus you've already flashed the system, so you know it is clean. I know you can see a light indicating a LAN connection but are you really sure it's connecting to the Internet, or just to the router?

Because I suspect the phone is just not resolving an IP or that your Firewalled from Skype. You would get a light regardless, if it is attached to the LAN with or without a valid IP, but would not actually be on the Internet. So Skype would not be able to connect. Although I know you probably checked, a firewall would cause a similar error as Skype requires both port 80 and port 443.

I would go onto the web interface on your router and see if the phone is actually being recognized as a device, see if it has leased an IP, and check that you have not limited DHCP in some way. Also try pinging the phone's IP from another device, since your router should tell you what IP was assigned to the phone. If you are home, you may even want to try running the phone directly into your DSL or cable modem to test it.

I believe one of these would fix it, but if everything else is good, I would then start suspecting a hardware issue.

Posted on Oct 07, 2009

  • NA NA
    NA NA Oct 07, 2009

    I know you reloaded the firmware, but if you haven't already, try resetting the handset to factory defaults, resetting the base, and starting the whole installation from scratch. Again, check the device with just your modem (no router) and see if it makes a difference. I have also read that there are some issues with the v3 beta of Skype in
    conjunction with a cordless Dualphone, maybe you need to roll back to
    the old firmware and try again.

    Also, I know hearing that this could be related to hardware seems like a cop out on my part, but keep in mind that this model of phone was riddled with problems, the forums are filled with similar complaints; and it is now well past it's end-of-life. The phone itself operates independently of the Skype service, which may have changed slightly. Some people it works, some it doesn't. It is very hard to trouble-shoot a device that is dependent on an external service.




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