Hi there....just wondering if you can help. My system has had all the software downloaded and it still will not recognize the mp3 player is plugged in. We have been working on this stupid thing for 3 days straight. Any suggestions? Windows XP is being used.
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Re: Creative zen micro
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. Download recovery tool off creative's website. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable
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All support for the Zen Micro is on next site:
Driver support for Vista and earlier Windows Operating Systems.
vista is not supported . you can try this: you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loade
I had this same problem and almost threw out the Zen.
The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall BOTH WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.
BOTH must be uninstalled before the firmware updater will recognize your Zen.
-->Select appropriate information
Under the Drivers section, download 2.01.00
Under the applications section, download
9. Creative MediaSource Player/Organizer 3.30.21
Or I could just email you the drivers. I have a Zen Micro myself and have the CD also.
Or, you can just bypass the need for software if you are willing to use Windows Media Player 10 or 11 to transfer songs to your Zen. You can do this by upgrading the firmware to version 2.21.02. Same location as I mentioned above.