Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:
- Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- Type the following command(sfc /scannow), and then press ENTER.
The sfc /scannow
command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
If this could not resolve the issue, Please perform system restore:
Follow the steps below,
Click on start- all programs- accessories- system tools- system restore.
On the Welcome screen, click Restore my computer to an earlier time, and then click Next.
On the Select a Restore Point page, select the date from the calendar that shows the point you'd like to restore to, as shown in Figure below, and then click Next.
On the Confirm Restore Point Selection
page, verify that the correct restore point is chosen, and then close any open programs.
if you are ready to proceed or click Back to change the restore point.
The computer will shut down automatically and reboot. On reboot, you'll see the Restoration Complete
page, and then click OK
After reviewing the stability of your system, you can choose another restore point or undo this restoration. Just open System Restore and make the appropriate choice. After you use System Restore, you'll have an additional task, Undo my last restoration
, on the System Restore Welcome page. Remember that you'll have to reinstall any programs that were installed after the restore point.
If System Restore doesn't work in Normal Mode, it might work in Safe Mode. To use System Restore in Safe Mode, press the F8 key during reboot and choose Safe Mode. When your computer starts in either Safe Mode or Normal Mode, System Restore can be used to capture a working previous state. System Restore can't be opened unless the system is bootable into one of these modes.