Question about Philips GoGear SA5285/37 Digital Media Player

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Philips Go Gear model SA5285BT/37

The device manager initiated a repair on the item and after this so-called repair all my info was wiped out and the device manager stopped recognizing when plugged into the computer. I no longer have the device manager and would like to RE-acquire it but cannot find any downloads for such...Help!

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Here is the link where you can download the Device Manager software:
http://www.p4c.philips.com/files/s/sa5285_02/sa5285_02_pal_eng.exe

I hope, this will help you!

Dorenno

Posted on Oct 10, 2009

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1 Answer

Will not turn on..


Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

-Tha Mp3 Doctor

Mar 31, 2009 | Philips GoGear SA3125/37 MP3 Player

1 Answer

My mp3 philips won't come on


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 26, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

I have gogear mp3 player of model sa3205/97 recently this was infected by virus and autorun.inf was deleted. presently not working. kindly help me in this regard, maruthu


Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 21, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

It will not turn on without the charger


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 19, 2009 | Philips GoGear SA3125/37 MP3 Player

1 Answer

After I download Songs to my 8GB Philips go gear mp3 player it is frozen Can,t turn it off or do anything , How to reset. Now it is not even recognize by the Computor, Pls. Help me. Thanks , Sam


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 15, 2009 | Philips GoGear SA3125/37 MP3 Player

1 Answer

Wont let e put music on my mp3 player


Conenct your GoGear to the computer
Go to Philips website
Enter your exact model #
Download the newest version of the Philips Device Manager
Open the Philips Device Manager once installed
Click on the Repair tab

Mar 15, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

My mp3 screen flashes when it's playing


Runa Repair in the Philips Device Manager that came with the installation CD. The program is available for free from Philips website, if you have lost the installation CD.

-Tha Mp3 Doctor

Jan 30, 2009 | Philips GoGear SA5285BT MP3 Player

1 Answer

Philips SA5125/37 MP3 Player frozen


Upgrade the firmware or do a Repair in Philips Device Manager
www.philips.com/support
enter country
enter model #
click on model #
click on software & drivers
click on firmware upgrade - software

or, just open the Philips Device Manager and click on "Update"

Jul 20, 2008 | Philips SA5125/37 MP3 Player

2 Answers

Problema con mi reproductor


www.usasupport.philips.com - available in espanol as well

Download Device Manager
click "Repair" first, then "Update"

Jul 01, 2008 | Philips SA5125/37 MP3 Player

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