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C5300 error 380: Paper jam

My C5300 has an error 380: paper jam. I checked everywhere and can't find any paper jam.What can I do to solve this problem?

Please help. Thank you in advance.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 624 Answers

SOURCE: OKI C5100 printer repeated jams. Usually flashing the code of "380: paper jam" as the message.

You probably have already looked this up by just in case here is Okidatas instructions for clearing this jam: http://my.okidata.com/PP-C5100n.nsf?opendatabase. If you have already looked here and done this then I would suggest: -Open and close the rear cover. -Pull out and replace each of the toner cartridges. -Pull out the duplexer, ensure it is clear of jams and replace. -Pull out each of the paper trays (including the manual tray), ensure paper is installed correctly and replace. -Close the top cover. Per Okidata this has to be done last or else you will continue to see a jam error. -Try unplugging the printer and letting it set for a few minutes and retry. If that fails you might try purchasing a can of air from the computer store (about $3) and blow out the paper path to clear any paper or dust that may be blocking an optical sensor.

Posted on Dec 03, 2006

ctf1800
  • 4402 Answers

SOURCE: HP OJ 6310 All in One Paper Jam

check for a small piece logged inside, remove the toner cart and check that, take paper out and check under that

Posted on Jan 10, 2008

SOURCE: HP Officejet 6210 Printer; Paper Jam

Jfasher got it spot on !
The clear wheel on mine was freewheeling and a gentle push of this wheel on to the white cog behind seemed to engage it and its working again
Many thanks.
Hamish

Posted on Feb 18, 2008

Mix-it-up
  • 832 Answers

SOURCE: paper jam, open back cover, then remove paper jam

Ther is some tiny little paper piece left in the machine! You will find it at the left hand side near the gear wheels ;-)

Posted on Jun 15, 2008

  • 138 Answers

SOURCE: hp 5550 laserjet paper jam

Thhis error is usually due to a dirty photcell (sensor) in the tray 2 paper feed assembly or a broken sensor flag in the same assembly. Start be removing all cartridges and the transfer belt. Look in the bottom of the printer below the lowest cartridge slot for a removeable cover. That's the area your problem is probably in. I have incuded a link to a free PDF of complete service manual below. Good luck.

http://www.feedroller.com/Store/Service%20Manual/Color%20LaserJet%205500-5550.pdf

Posted on Aug 03, 2008

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