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It's from the firmware, I've had the same problem and I've gotten the white screen of death. Any suggestions? The power light turns blue but the screen is either black or white, it won't turn off unless I click the reset and then won't turn on until 10+ tries of doing the hold down power button, click reset while plugged in PC thing.
I have seen that problem with other Creative players including my old Zen Xtra 30GB. If it is less than 3 months old I would suggest sending it in for replacement. Creative's warranty period is only 90 days. If it is out of warranty, it may cost more to get it repaired or replaced than it is worth. Creative products are great but in recent years their support and warranty policies have gotten horrible and repair costs are usually not worth it. When mine did that I put it away for a week or so and when I turned it on again, the display worked normally. It started acting up one other time, and I came to the conclusion that it was a heat issue causing my problem. Unfortunately it developed power issues and as I said, they wanted more to fix it after a year than it was worth and I opted for an iPod. Cheers and best wishes.
It sounds like the hard drive is damaged I have a archos 605 wifi it froze up on me so i turned it off and turned it back on and it wouldn't load pass the archos welcome screen come to find out my hard drive was damaged.Hopfully yours is still under warranty otherwise you'll have to send it in and pay to get it fixed but i would say the hard drive is damaged.