Question about Creative Labs Zen MicroPhoto MP3 Player

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Zen 1 gig

I have a one gig Zen that my son got for Christmas last year, it recently has started to act up. when turned on the screen is very dark. almost non readable. Any solution?

Jim Hoskinson

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Re: Zen 1 gig

Go into system > player settings check contrast setting.

Posted on Feb 25, 2008

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Creative Zen: Screen blank, but plays.

I have seen that problem with other Creative players including my old Zen Xtra 30GB. If it is less than 3 months old I would suggest sending it in for replacement. Creative's warranty period is only 90 days. If it is out of warranty, it may cost more to get it repaired or replaced than it is worth. Creative products are great but in recent years their support and warranty policies have gotten horrible and repair costs are usually not worth it.
When mine did that I put it away for a week or so and when I turned it on again, the display worked normally. It started acting up one other time, and I came to the conclusion that it was a heat issue causing my problem. Unfortunately it developed power issues and as I said, they wanted more to fix it after a year than it was worth and I opted for an iPod.
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You need to RMA (return to manufacturer) that ASAP.

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