Question about Sony KDF-E50A10 50 in. LCD HDTV

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Sony kdf-50A11e only sound after change in service menu

Bought this projection tv (netherlands,Europian model) in 2006, in april 2009 it started to get blue blobs on the screen, first small but were growing larger fast. Called the internetshop i bought it from about this but they said i had to pay myself because it was out of warrenty.At first i was thinking it was a lamp problem, so i bought a new one (expensive! ) But that was not the problem. I found a lot about this problem all over the internet with the American model and also the fact Sony even refunded or offered another tv with large discount for some of these models.(also about the lawsuits in America), so i was thinking i had a strong case against them, and got in contact with Sony about it, but all i got from them was that it is a totally different model and has nothing to do with the europian model. I was free to sent them the tv or let one of the sony people get over to check my tv but on my own expense, and it didnt help telling them i payed over 1400 euro in 2006 for it,then a new lamp for almost 200 euro, and problems started after 2,5 years...at this time these sets arent being sold anymore (wonder why!) I got so tired and upset over this bad customerservice, i had the tv removed to the attick,and bought a new one, a 60" LG plasma this time.
Last week my hubbie gave it a try to repair it himself, he's into computers, and one of the companies he's doing repairs for is into home consumer electronics, they helped him with a new blue prism (not sure if it is called this way btw, and after opening the set, cleaning all these dusty parts (found instructions on the internet where and how), and putting the new blue prism into place, the blue blob was close to vanished, only a few specks left here and there. But it all had to be perfect again for my hubbie, so he went on and opened it again, cleaning and cleaning with cotton swabs.
Now after this all he wanted to try to get it even better by changing some settings in the service menu...and this is where it all went totally wrong, after changing some settings and leaving the service menu the screen stayed dark, only sound came back on. He's in a state of throwing this set from the roof by now; but hey, it can't be so there is no way to resolve wrong settings? He also feels guilty doing this, even more after the fact we were not able to find the service manual for this model (kdf-50A11e), we did for the American model (kdf-50A10) but its not the same, at least not with input-commands, because the remotecontrol is so different also.Entering the service menu is different too between these two models, but there must be a 'secret' code to for example reset settings in service menu back to factory/default settings?
Hope someone can help me to get any further with this problem, at least to get the picture back....Darn, sometimes i wish we still had the old fashioned tv's, they lasted at least for over 10 years or more!, LOL

Thanks in advance for help/advice, Yvonne from the Netherlands

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6ya6ya
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Posted on Jan 02, 2017

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welcomejee
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SOURCE: optical block

I think, Lamp compartment locates at rear side near cooling fan. Open the cover and pull out the lamp. Please Don't pull HOT lamp.

Posted on May 28, 2008

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mistersony
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SOURCE: sony bravia KDL40S2000 standby blink four times

A 4 flash issue means either the back light inverter (power supply) has failed or that one of the fluorescent tubes in the panel has failed. The only way to know for sure is to check the fuses that are on the inverter board. If one or more of the fuses are opne, then it is likely the inverter board is bad. If the fuses all check good, then the panel is at fault. If it is the inverter board, it is a part you could replace yourself; the cost of the board is about $70. If it is the panel, you would probably want to consider replacing the TV, as the repair costs would be over $1000

Posted on Dec 10, 2008

  • 668 Answers

SOURCE: Thin vertical line

You are going to find it is a LCD panel problem. I am sure that they will take care of you. But also realize that this could have happen to any brand of LCD panel and you will probably not have any other panel issues once it is fixed.
I feel your pain,
Skyassoc

Posted on Jun 22, 2009

  • 197 Answers

SOURCE: Blue dots on Sony rear projection LCD tv KDF 42WE655

you have a bad optical block

Posted on Jul 02, 2009

  • 5 Answers

SOURCE: Hi, My 60 inch Sony projection model # KDF-E60A20.

This could be caused by dust on the bulb. Dust can cause the unit to over heat and will shutdown for a few seconds to a minute and then come back on when it has cooled down. This time can vary depending on the location of the unit and the temputure in the house. The dust becomes hot and so the Thermal unit shutsdown for a short while and then comes back on.

Clean the bulb by removing the cage and using compressed air and a micro fiber towel and install back intot he unit. Make sure you follow the Sony Maunal. Also make sure not to touch the bulb as the oils from your skin will cause it to burn out quickly.

Posted on Aug 31, 2009

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http://esupport.sony.com/US/perl/news-item.pl?&news_id=261&mdl=KDF50WE655

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Hi,
If it is Sony KDF-42WE655 model then it sounds TV needs lamp.
Have you replaced its lamp since 2006?
And please check when TV gets off itself, does its standby red light blinks? if yes, how many times it blinks? This is an error code.
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I have a red band at topand a blue band at bottom of the screen of my 50inch Sony Bravia KDF 50E2000 rear projection TV. Cany sugestions as to how to resolve this or what is causing the problem?


Your TV has a bad optical block. Mine has the same problem. Sony has extended the warranty on the optical block till 6-30-2010. I called Sony and they offered me a newer model 52 inch flat panel LCD for $450 and told me to keep the old TV. They will also pay to have your TV repaired if desired. Here is the email I recieved from Sony:


Dear Valued Sony Customer,

Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

Sincerely,
Sony Electronics


You received this email because our records show you registered an eligible Sony product. This is a one-time customer notice and will not impact your status with regards to other Sony emails, nor will it result in additional emails.

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Sony Electronics Inc.
Personal Information Management Office
1 Sony Drive, MD 1E4
Park Ridge, NJ 07656

© 2009 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited.

Privacy Policy/Your California Privacy Rights | Legal/Trademark Dear Valued Sony Customer,

Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

Sincerely,
Sony Electronics

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2003-2004 Model Year Grand WEGA Televisions:

Models: KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950, KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620.

As technology evolves, Sony continually looks to stand behind the reliability of its televisions. It has come to our attention that a very limited number of televisions manufactured between 2003-2005, after a period of time exhibit a stationary scribble / random line pattern on the screen. Click here to see photos of this symptom.

As part of our commitment to quality, Sony is announcing that for any owner of this model television who paid out-of pocket expenses on or before May 26, 2006 for an estimate or repair service to replace the optical block for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please follow completely the directions and terms on the claim form for reimbursement; all claims must be postmarked by May 31, 2007.

In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair at no charge through September 30, 2007. All other terms of the Sony limited warranty continue to apply.

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1 Answer

Green Horizontal Lines on the Screen.






2003-2004 Model Year Grand WEGA Televisions:

Models: KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950, KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620.

As technology evolves, Sony continually looks to stand behind the reliability of its televisions. It has come to our attention that a very limited number of televisions manufactured between 2003-2005, after a period of time exhibit a stationary scribble / random line pattern on the screen. Click here to see photos of this symptom.

As part of our commitment to quality, Sony is announcing that for any owner of this model television who paid out-of pocket expenses on or before May 26, 2006 for an estimate or repair service to replace the optical block for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please follow completely the directions and terms on the claim form for reimbursement; all claims must be postmarked by May 31, 2007.

In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair at no charge through September 30, 2007. All other terms of the Sony limited warranty continue to apply.

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