Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC
I have AVG shield but it cant remove a multiple threat Trojan horse backdoor.generic11.axrp. my computer has just been infected and shield cannot locate the infected files and cannot remove them. Location appears to be in my local settings\application Data\Xenocode\sandbox\spoon sandbox 22.214.171.124.Spoon Sandbox. Threat is multiplying every 2 minutes.
What should I do?
Well be glad i saw your problem, coz we're gonna fix it for ya. Keep in mind you are going to have to install some new software and be patient, this will take a bit of your time.
a lot of people don't realize that over 90% of Trojans write themselves into your system restore function. So the first thing to do is disable your system restore.
To do this:
1. Right click on My Computer / properties
(this will open your system properties)
Click on the System Restore Tab - now check the box beside "Turn off System Restore on all drives"
Press Apply then OK
The Software you need to Download:
Go to www.filehippo.com
search for SpyBot Search & Destroy & Malwarebytes' anti-malware, Also Download CCleaner.
now download and install all programs.
Now update all applications
Now lets reboot into "Safe Mode"
For most computers Hit Start / turn off computer / restart - as soon as computer boots press F8 (you can check the safe mode boot up procedure, (Start/ Help & Support / search for safe mode)
When the Safe Mode screen starts select "start in Safe Mode"
When windows loads up completely hit Start then start spybot search & destroy and follow the directions to begin the scan. Do the same for Malwarebytes' anti-malware.
Let the scanners run their course then remove anything that is found. SInce you are in safe mode it should remove everything with no problem.
Now lets Reboot into Normal windows. Then lets run the CCleaner Program. The first Tab on the left reads "cleaner" and has a brush on it. Select that tab, on the bottom right click run cleaner.
Now when that finishes select Registry Tab on the left. then select Scan for issues. When scan has finished select "fix selected issues" it will ask you if you want to backup Registry, say no, then press fix issues, then close. Run registry cleaner till nothing else shows up.
You should be ready to go now, virus free. To make sure rerun all the scans we did previously. If their are some issues that could not be removed you will be notified (these are normally registry entries) you will then be asked if a scan can be performed at the next boot. Select yes on one or both of the programs ( spybot and antimalware's). then immediately reboot.
I hope this helps fix your issues. Please rate very helpful if this fixes your isues. ^_^ thank you
Posted on Oct 07, 2009
Go to Start->Control Panel->Programs and uninstall Spoon.
Posted on Mar 12, 2010
I was getting an AVG pop-up every couple of minutes: "C:\Documents and Settings\Sarah\Local Settings\Application Data\Xenocode\Sandbox\Spoon Sandbox Manager\126.96.36.199\2009.09\16T18.20\Native\STUBEXE\@WINDIR@\Microsoft .NET\Framework\v2.0.50727\csc.exe Trojan Horse BackDoor.Generic12.AMBX".
Moving it to the virus vault didn't solve it, and neither did deleting that Xenocode folder.
However I found (by luck) that if I deleted the Spoon folder in the same directory (C:\Documents and Settings\Sarah\Local Settings\Application Data\Spoon) that solved the problem. But first of all I had to go into Task Manager and stop the Spoon process before I could delete the folder.
That seemed to stop the pop-ups (even after reboot), and I have since run the Avast boot-time scan and SpyBot Search and Destroy and both came up clean, so I think that has solved it.
I hope that info helps someone.
Posted on Mar 01, 2010
My dear friend, avg is ok but not as good to remove that issue. get this free antivirus www.avast.com install it, run it and it is very important, after the instalations is almost done it will ask you something like "will you like to schedule a clen up after restart. click on yes, and after it will ask you, do you want to restar now o later so NOW. it will restart the pc, then it will scan in DOS mode and be ifront of the pc , it will ask you what to do after it finds any virus o trojan so be patient and wait infront of your monitor and HIT the right key for REMOVE ALL. good luck
Posted on Oct 07, 2009
Try downloading and installing this program, it finds a lot of stuff.
hope the trojan isnt blocking any sites like that.
if that doesnt work, try this
its another free antivirus program that ive been using for years wiht very good luck. any more questions feel free to ask..
Posted on Oct 07, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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