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Re: when watching tv
Is the sound different when you play movies or is it the same regardless? It may be a problem with your audio cables from your system to your TV. If you are not using HDMI, Optic, or Coax cables you will not be able to get the surround sound to function properly. It also may be a settings issue or poor connections on the wiring. Need more info.
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It seems as though the HT works fine, so to get the TV itself to play through the HT setup, take the audio out from the TV and hook it up to a separate channel on the HT receiver. Turn on TV and receiver and put the receiver on the respective channel of the receiver. I hope this helps.
On the remote control for the Samsung Home Theater System look at the bottom left to a button that says "MODE", those moods change the sound each speaker gives off. if that doesn't work, you might need new wiring because there are other wires that are more durable than the ones that come with it, much better too.
this might be happening because the audio format for surround is not supported by the channel or affiliate of the channel that you are viewing does this happen on all tv channels or is it on just a few? if all sound while playing a dvd is proper and in working order than there must be an issue with the sound and or format of sound from the tv source. maybe more information would help me decipher this
the reciever should have a "subwoofer level" setting, or a "bass level control" If you cannot find this then try to place the "sub-woofer" away from walls and elevate it from the floor. This will reduce it's loudness/ intensity at annoying frequencies...
I will get back with you on this tommorow with more information when I can get the technical data I need from where I work.
These units are know for the problem you are describing.
If you have to connect all of your speakers to the subwoofer, then yes, you can replace the subwoofer and it will fix your problem. I just don't remember right now if this unit is the one with the amplifier built into the sub woofer, but I think it is.
Since you paid another repair center you really should take it back to them to fix it right. They probably did not test it long enough to verify if they fixed your problem.
I know it is a real pain to have to take it back, more so if it is far away, but the problem you are having is nothing you will be able to fix yourself unless you have some decent electronic troubleshooting and soldering skills.