Question about Creative Labs Creative Technology Zen MP3 Player

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My computer says found new hardware but when it tryies to install it says there was a problem does a search and finds nothing. So i cant update the firm ware,i already formated the zen but it did nothing different

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When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
Manual performing the wizard, setting the device to USB connection type:
1. Can Windows connect to Windows Update to search for software ?
Select "No, not this time".
[Next]
2. If your hardware came with an installation CD, or floppy disk, insert it now.
Select "Install from a list or specific location(Advanced)."
[Next]
3. Please use your search and installations options.
Select "Don't search I will choose the driver to install."
[Next]
4. Select the device driver you want to install for this hardware.
Select "USB Mass Storage Device."
[Finish]

Note: when using MSC mode always safely remove hardware, the players' removable disk. The icon in the right corner of the task bar.
my computer says found new hardware but when it - 3a067fc.jpg

Once the device can be reached in MSC mode it should be ready to install new firmware on the player:
1. Backup data on the player to the computer when not on the PC already.
2. Reinstall / update firmware from computer to the player: after this the device will have all the maps for writing data and it can be approached in MTP mode again, using application software like Windows Media Player 11.

Need more help, just post a comment.

Posted on Oct 07, 2009

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Posted on Jan 02, 2017

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1 Answer

Im having a problem when connecting my creative zen to my computer my computer will not read it


Hello,
When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
Manual performing the wizard, setting the device to USB connection type:
1. Can Windows connect to Windows Update to search for software ?
Select "No, not this time".
[Next]
2. If your hardware came with an installation CD, or floppy disk, insert it now.
Select "Install from a list or specific location(Advanced)."
[Next]
3. Please use your search and installations options.
Select "Don't search I will choose the driver to install."
[Next]
4. Select the device driver you want to install for this hardware.
Select "USB Mass Storage Device."
[Finish]

Note: when using MSC mode always safely remove hardware, the players' removable disk. The icon in the right corner of the task bar.
3a067fc.jpg

Once the device can be reached in MSC mode it should be ready to install new firmware on the player:
1. Backup data on the player to the computer when not on the PC already.
2. Reinstall / update firmware from computer to the player: after this the device will have all the maps for writing data and it can be approached in MTP mode again, using application software like Windows Media Player 11.

Online support page for guides, software and firmware for the Zen Mozaic, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_17897,VARSET=CategoryID:213

Need more help, just post a comment.

Nov 13, 2009 | Battery Technology Creative Technology ZEN...

1 Answer

I put the usb port in the computer and it will say the computer has found new hardware and for me to install it when i do it will say hardware can't install. what do i do?


Selecting or switching automatically MTP < > MSC
Connecting the player before a media software program is installed, the player will connect as a flash drive also called removable disk in MSC mode.
There are 2 settings for connection mode in the player, MTP and MSC.
See page 36 of the manual for more information and how to set the USB mode:
http://www.cobyusa.com/files/manuals/MP705_MN.pdf

USB mode MTP
Install Windows Media Player 11 for MTP connection to the computer.
When needing a media player update from Microsoft see:
http://www.microsoft.com/windows/windowsmedia/default.mspx


USB mode MSC
When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
Manual performing the wizard, setting the device to USB connection type:
1. Can Windows connect to Windows Update to search for software ?
Select "No, not this time".
[Next]
2. If your hardware came with an installation CD, or floppy disk, insert it now.
Select "Install from a list or specific location(Advanced)."
[Next]
3. Please use your search and installations options.
Select "Don't search I will choose the driver to install."
[Next]
4. Select the device driver you want to install for this hardware.
Select "USB Mass Storage Device."
[Finish]

Note: when using MSC mode always safely remove hardware, the players' removable disk. The icon in the right corner of the task bar.
3a067fc.jpg

Oct 01, 2009 | Coby MP-705 Digital Media Player

1 Answer

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