Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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Brother MFC-490CW won't scan

I've set up my MFC-490CW on my wireless network and now it won't scan. what should I do? Does it have to be plugged into anything?

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I have had this problem with multiple different Brother products and this has worked for me every time providing your network is up and running.
Reason behind problem: Brother uses a Network Name for the device for access to the printer by the TCP/IP Port, occasionally your dns cache will hold the incorrect IP address for the printer and you need to force the network name to point at the correct IP.
**Note the steps to find your printer IP may change depending on the model of your printer but you can find out where it is in your manual if this doesn't work.
1. On your printer press the menu button. 2. Naviagate to LAN -> TCP/IP -> IP Address 3. When you press ok on IP Address it should show the printers current IP at the top of the page. It will look something like 192.168.0.164 keep a note of this. 4. Back on your computer go to Control Panel 5. Open printers (this may vary slightly by operating system) 6. Find your Brother MFC and right click on it. Then press Properties. 7. Click on the Ports Tab. 8. Select the port that has a tick next to it and press Configure Port... 9. Note down the Port Name: It will be something like BRN_984B5C 10. You can now close all of the printer windows. 11. Open File Explorer 12. Go to C:\Windows\System32\drivers\etc\ 13. There will be a file called hosts (no extention) double click on it and choose Notepad to open the file. 14. At the bottom of this document after all the other text you will need to type in the following (using the information we have found): 192.168.0.164 BRN_984B5C 15. Close and save the file. As you are in Vista you may have some funky UAC windows asking if you are sure you want to save etc. etc. just say yes.
That should do it, your printer will now be able to scan, print & fax from the printer and the printer will be able to find you if you do the same from it's menu.
Hope this helps.

Posted on Oct 29, 2009

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  • Craybe
    Craybe Oct 29, 2009

    Sorry first post, will have to work on formatting.




    I have had this problem with multiple different Brother products and this has worked for me every time providing your network is up and running.




    Reason behind problem: Brother uses a Network Name for the device for access to the printer by the TCP/IP Port, occasionally your dns cache will hold the incorrect IP address for the printer and you need to force the network name to point at the correct IP.


    **Note the steps to find your printer IP may change depending on the model of your printer but you can find out where it is in your manual if this doesn't work.




    1. On your printer press the menu button.

    2. Naviagate to LAN -> TCP/IP -> IP Address

    3. When you press ok on IP Address it should show the printers current IP at the top of the page. It will look something like 192.168.0.164 keep a note of this.

    4. Back on your computer go to Control Panel

    5. Open printers (this may vary slightly by operating system)

    6. Find your Brother MFC and right click on it. Then press Properties.

    7. Click on the Ports Tab.

    8. Select the port that has a tick next to it and press Configure Port...

    9. Note down the Port Name: It will be something like BRN_984B5C

    10. You can now close all of the printer windows.

    11. Open File Explorer

    12. Go to C:\Windows\System32\drivers\etc\

    13. There will be a file called hosts (no extention) double click on it and choose Notepad to open the file.

    14. At the bottom of this document after all the other text you will need to type in the following (using the information we have found): 192.168.0.164 BRN_984B5C

    15. Close and save the file. As you are in Vista you may have some funky UAC windows asking if you are sure you want to save etc. etc. just say yes.







    That should do it, your printer will now be able to scan, print & fax from the printer and the printer will be able to find you if you do the same from it's menu.




    Hope this helps.


  • ITFOLK Apr 26, 2011

    Thank you so much, I have been trying to get scanning working for a few months and this worked perfectly. Thanks again.

  • JanPhad5258 Jun 25, 2011

    I followed the last solution Brother helped me with and it said I was connected but I still could not scan. Then I went to your instructions and after many "learning attempts" I got as far as configure port but my computer will not allow me to Configure Port....but I do have the port name...Then in the System 32 drivers....it will not allow me to save!! Even when Vista asks me if I want to .... so I guess it is now to the help call center!!

  • ITFOLK Jun 25, 2011

    If you cannot configure, you may just need to start a new port and forget trying to update the original one. Also, with Vista you need to be logged in as an administrator.

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