As stated by many other people on this site and others, the error occurs for scanning. You can grap the hpqscnvw file from the hp/displayimage/bin directory and run it stand alone but that work around doesn't solve all your problems.
WOULD SOMEONE FROM HP DP SOMETHING PLEASE!!!!
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Please click on Start-----control Panel------Printers folder.
Please right click on the 4500 series printer icon and delete the icon.
Then, once it is deleted, please right click on the empty space on the printer folder and click on "server properties".
Then click on the Drivers tab.
Highlight the Photosmart C4500 and click on Remove the drivers(Entire package) and then click on OK.
Once the drivers are removed, please insert the cd and click on " add a device" and follow the onscreen instructions.
Once it is done, the issue will be fixed.
The other solution is to uninstall and reinstall the software.
The other solution is --
Please click on start-----Computer----C Drive----Program Files----HP-----Digital Imaging-----BIN.
Here, in the BIN folder, we will see either one of the file, hpiscnapp or hpqscnvw.
Please click on this file and try to scan.
This file is responsible for scanning.
Please make a short cut of that file on to the desktop and scan.
go to following location and try to scan and tell me if it is scanning fine or same issue.
c:\program files\hp\digital imaging\bin in bin folder locate following files. /* in 64bit operating system inspite of program files look into programe files(x86).*/
double click on any of these it will start scanning.
I am not a tech geek so bear with me I am going to walk through it
on my computer and tell you how to in theory get where you want to
get. Hopefully it works, let me know either way. Unfortunately for
you, I locate files via the explore feature so that is the only way I
can find it again. Hopefully this works for you.
click on the Windows Icon in the bottom left hand corner of your computer
(same as the start button for other features with a left click)
-Click on Explore - Find and click on Program files - Find and click on HP folder or Hewlett Packard Folder
-Find and Click on Digital Imaging Folder -Double Click on BIN folder -Find the following file: hpqscnvw -Double click on that file (hpqscnvw)
Your HP scanning feature should open
am thinking I may just create a shortcut of this and launch from that
instead of HP solutions center if HP cannot fix this issue.
Please follow the steps given below to scan from other applications.
Scanning from Microsoft Paint: ======================
1. Click Start, click All Programs, click Accessories, and then click Paint.
2. Click File and then click From Scanner or Camera. If this option is not available, Please let me know.
3. If more than one image source is connected, select the HP all-in-one product and click Next. The scanning software will appear. Preview the image by selecting Preview, or click "Scan" to scan the image directly into Paint.
4. The image will open in paint for editing and/or saving.
Using Windows Image Acquisition (WIA) =============================
Verify that the all-in-one product power is turned on and the printer cable is properly connected.
1. Click Start.
2. Click Control panel.
3. Click Scanner and Camera Wizard.
Follow the Scanner and Camera Wizard instructions to scan images to the computer.
If it is possible to scan from any of the above methods, try to scan from HP schortcut File and get back to me with the results.
Scan Shortcut: ===========
1. Search for the file hpqscnvw.exe 2. File should be available in the following location
C:/Program files/HP/Digital Imaging/Bin folder
3. Create a shortcut on the desktop and double click the same to activate the scanner and try scanning.
Scanning with Windows Photo Gallery ====================================
1. Click the Start ( ) icon. 2. Click All Programs 3. Click Windows Photo Gallery 4. Click File and then click Import From Scanner or Camera 5. Click Import 6. Click Scan
Scanning with Windows Fax and Scanning =======================================
NOTE: This feature works only with Windows Vista Ultimate, Windows Vista Business, and Windows Vista Enterprise.
1. Click the Start () icon. 2. Click All Programs. 3. Click Windows Fax and Scanning. 4. Click New Scan. 5. Click File and then click Scan.
Scanning with Paint ====================
1. Click Windows. 2. Click All Programs. 3. Click Accessories. 4. Click Paint. 5. Click File and then click From Scanner or Camera. 6. Click Scan.
Scanning from Shortcut File ============================
* Click on the Windows logo to access the start menu. * Click on Computer. * Double click on C:\drive icon. * Double click on Program Files folder. * Double click on Hewlett Packard or HP folder. * Double click on Digital Imaging folder. * Double click on the bin folder. * Locate the hpqscnvw.exe file and double click on it.
Close the Digital Imaging Monitor. ◄ Start or restart the services : 1.
HP Cue Device Discovery. 2. HP Net Device Discovery. 3. HPQCS08. ◄ Run
Digital Imaging Monitor. ◄ Wait for a Minute, if the configuration screen
appears it is done else refresh the HP Cue Device Discovery ◄ Restart the
Printer ◄ 99% chances of resolution and in the other cases a proper
uninstall and reinstall is needed ************************************************************************ If the issue still remains then :; Added the files to the firewall exception list C:\program files\HP\digital imaging\bin\hpiscnapp.exe (version 10 software ) •C:\program files\HP\digital imaging\bin\hpqscnvw.exe (other than version 10 software •C:\program files\HP\digital imaging\bin\hpqste08.exe •C:\windows\system32\hpzipm12.exe •C:\windows\system32\hpzinw12.exe •C:\program files\HP\digital imaging\bin\hpqtra08.exe •C:\program files\HP\digital imaging\bin\hpqthb08.exe i. 68: dhcp client ii. 80: web server iii. 137:UDP Port 137 netbios-ns (UDP) iv. 139: netbios-Session (TCP), v. 161: snmp. (UDP) vi. 427: srvloc. (UDP) vii. 5353: mDNS viii. 9100: pcl/pjl print. ix. 9101: debugging tcp recv/send x. 9102: debugging tcp send xi. 9103: debugging udp recv/send xii. 9110: echo xiii. 9220: generic gateway (scanning, pml). xiv. 9290: scan. xv. 9280: generic gateway xvi. 2500: scan.
First try to scan from the scanners and camera wizard in control panel to check the communication between the computer and the all-in-one. If we are able to scan fine from the control panel, then search for the scanning file hpqscnvw.exe and try to scan from there, if you are able or not able to scan from the scanning file, download the scan diagnostic utility from the HP website and run it and try to scan, if the issue persists reinstall the all-in-one software.
Ok here is the answer you have all been waiting for - look on the CD that came with any HP printer for the mac and you will see that it is for 10.3.9 and 10.4. I bet you dollars to donuts you have the new 10.5 leopard software and you got the new printer for free from the apple store.
All is not lost - go to the hp website at www.hp.com and on the left side you will see a grey menu that says software and driver downloads click on it and type your product. The version right now is 9.7.1 once you get all the way through. DO NOT INSTALL THE HP INSTALLER FILE - it is the same as the CD.
Well on the off chance your using windows the same applies - delete the old software on your computer and follow the steps above. The version number you will need depends on what OS but just make sure it is the most recent and you should be fine.