The player will not play any songs. It shows 24 songs are loaded (on the screen and under my computer). There were 69 a couple of days ago. When you turn it on, it says "001/024" and flashes ONE and CUST over and over. It will not load any new songs. It says the parameter is incorrect. But I don't guess it matters if there are any new songs since it won't work! Can anyone help?
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When your downloading music the mp3 player must completely write the data files completely onto it. Your mp3 player must not. Try downloading the data of the songs over. And do not mess with the process such as playing music on the computer or Doing anything else on the computer as well. I hope this helps.
Actually, you do not have the same problem - random deletion is caused by DB corruption, and can be solved by updating the player's firmware at www.rcapearl.com
Vhart - The songs are in the wrong format - it does not recognize iTunes songs or DRM-encrypted songs which do not have "transfer rights" (many msuic services - especially free ones but also paid ones - give you WMA's that have "play rights" -i.e. you can play them on your computer; but if they do not have transfer rights, they will show up in your player, yet not play correctly/skip).
Transfer only songs that are in Mp3 Format and you will never have this problem.
And when you run it, click the checkbox for "Format Data Area." When the message comes up saying you want to delete all the files, click "yes-" it's worth deleting all your songs if it works properly afterwards. You'll have to re-sync your songs and the downloads take forever, but it works.
Had the same problem. You usually have to do this from a computer. But first you rip your selection unto a computer harddrive, creat a folder on the MP3 then from the harddrive pick, drag and drop your sellections into this folder or else the player will not find the music. Then remove MP3 from machine and play.
The most probable cause that I see happening to people with the same item is the fact that somewhere between uses, the setup files in the device itself gets corrupted. When this happens, you're pretty much screwed. You can't access them because it won't let you, you can't format it because it won't let you, you're left with a dead mp3 player. Sorry, but you need to get a new one. The other one is trash.