Question about Rival S16RB Electric Skillet

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I need a replacement pan for the S16RB-it's pealed off and now everything sticks. Help me now! I paid $59.99 plus 9.75% CA tax and this skillet is the worst I've ever dealt with. I need a new pan. ASAP!

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You said pay $19.99 to talk to an expert? Why didn't you talk to him before you manufactured a piece of junk? I've decided to throw it out-it'll save me time and energy. Rival was a good product but I'll never purchase another item with their name on it. Thanks for nothing!

Posted on Oct 07, 2009

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Posted on Jan 02, 2017

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I have the Rival electric skillet [S16RB]. The center is approximately 1/8 inch higher in the middle of the pan which lets all the greace run from the food i am frying. The conter on which it is sitting on...


Seems they are all the same and that must be the design as mine does the same thing.

If your product is less than 1 yr old and you have your receipt, (you can fax, email or snail mail it ) they will send you another. Or if you dont they "might" ask you to cut the cord off and send it in, only to wait a couple of months for your replacement.

You can contact them at http://www.rivalproducts.com/help.aspx?helpNav=3 or 800-323-9515

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Call the customer service number 800-323-9519. I had one that the surface started to bubble up and they are sending me a new unit! They gave me excellent service!

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When you set the pan down onto the base you have to make sure it's seated right. There's a button on the base that is depressed by a nob on the pan. Sometimes the button gets stuck and the safety feature kicks in and it won't heat up. Hope it helps.

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I find that in viewing this site that the listed " solution" is not a solution at all! This skillet has a defective design and coating and should be recalled!

Sep 03, 2007 | Rival S16RB Electric Skillet

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