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I have a Sony DSC-W5. Camera sometimes displays

I have a Sony DSC-W5, Serial # 667674. Very reliable, except recently camera sometimes displays "Access" & lens pulses in & out but won't return and when that happens, I can't take a picture. Message will say "Turn OFF & ON again". That ususally does not resolve the problem. I installed new batteries & that did not immediately fix it. Then walked to the library (with lens sticking out) for computer access & now it works. Huh? Is this a sign of a problem or is it only weak batteries?

Thanks for this service.

Siegmar Groetsch

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Hi, Siegmar!
No, it's not a battery problem. It's focus system problem - sounds like it stucks from time to time, could be some sand / dirt / dust inside it, focus is sensitive to things like that. It should be cleaned by a professional.
I work in a Sony service center.

Tom

Posted on Oct 09, 2009

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Posted on Jan 02, 2017

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