Question about Bose (321GS) System

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Remote stopped working

Have had BOse 321 for 1 week now...all worked great...then yesterday remote just stopped working....put in new batteries...several new sets of batteries....and the red lights flashes twice and then nothing....the unit still works when I push the buttons manually...I have unplugged unit from the wall and waited 2 minutes to reset unit...but the remote still does nothing.

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  • eneventure Dec 27, 2007

    I have the Lifestyle 38 - since Feb. 07 and have am on my 3rd remote- from Bose- This is extremely frustrating-I'm at my wit's end.

  • lobogt Dec 28, 2007

    I have the same problem. Is there any solution without taking the unit to the store?

  • wallranches Jan 02, 2008

    I took it back to best buy and they just swapped it out....said the sensor in the box was not reading the remote....new unit is working fine and so is remote.

  • Anonymous Mar 20, 2014

    Thought it needed new batteries and I changed them still doesn't work

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Already tried a new remote and new batteries. bose says the ir bulbs need replacement so i'm taking it in. shucks.

Posted on Jan 01, 2008

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Most likely the ribbon that goes to the IR sensor detached itself, this is common if the unit is dropped etc. Insert the ribbons (2) re-attach the front panel and the remote should work fine. You'll notice some tape on the IR ribbon, I suggest using some stronger tape, BOSE tape thats not very good.

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