Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC
After installing a new dvd burner, I am getting this message. Drivers were installed for the device but windows can not locat the device. I tryed to install my original cd burner and now get that same message. I have also tryed an external dvd burner with the same results. Why cant the computer find the device if it installed the drivers?
You should install the software first. then the hardware, make sure you have the cables on right and in all the way, somethimes the cord comes lose
Posted on Dec 23, 2007
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Posted on Jan 02, 2017
Tips for a great answer:
that the dvd burner is getting enough power test all leads that are attached to
the dvd burner including electical extensions and make sure they have a secure
connection or just replace them there might be
the drivers may have been corrupted or you might have a virus run your
you might have to physically unplug the leads for this cd/dvd burner
then plug them back in this should activate the found new hardware wizard
you might have to uninstall then reinstall your DVD/CD or uninstall the
driver then reinstall for this device
Click start control panel administrive tools,computer management,device
manager scroll down cd-dvd rom drives you might see a yellow question mark
? right click you will have options to update driver,roll back driver,or select
properties general troubleshoot, select driver click to reinstall drivers
click update driver or uninstall then reinstall if this does not fix the
problem it might be a registry problem if you cant see your disk drive in
Close all open programs
Start, Run, and type regedit and press
Click on the plus signs (+) next to the following folders
is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the
following names in the right hand column.
If any of the above keys shown in step
4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps
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