Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Device not found code41

After installing a new dvd burner, I am getting this message. Drivers were installed for the device but windows can not locat the device. I tryed to install my original cd burner and now get that same message. I have also tryed an external dvd burner with the same results. Why cant the computer find the device if it installed the drivers?

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  • skidd1000 Dec 24, 2007

    I was able to fix the problem with the help from someone named Freaky Monkey. He had me delete the upper and lower filters from my regestry under hkey_local_machine\system\currentcontrolset\control\class\{4d36e965-e325e11ce-bfc1-08002be10318} Now I am able to use my dvd burner and my cd dive.



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You should install the software first. then the hardware, make sure you have the cables on right and in all the way, somethimes the cord comes lose

Posted on Dec 23, 2007


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Cant install Windows 7

Makes no sense. All operating systems during install have generic drivers designed to work the installing drive. If you are getting this message it has to be bogus and I suggest trying another dvd drive in its place.

Mar 29, 2014 | Computers & Internet

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HP Presario DVD Drive Stopped working after installing Windows 7. Windows recognizes the drive and installs driver, but when I insert a DVD/CD, it is not read. I have found similar problems on the net...

make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or the drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd/dvd burner then plug them back in this should activate the found new hardware wizard or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders







This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps

Apr 20, 2011 | Sony NEC Optiarc AD7560A DVD±RW Dual Layer...

1 Answer

Hi, The DVD/CD Rom Icon has dissapeared on My Computer. When I go to control panel - device manager and click on the dvd/cd rom drive icon I get the following message in the genaral...

You will need to re-install the driver. Right click the device in device manager and select properties. Navigate to the driver section and uninstall all existing drivers. (It may *not* give you the option to do that, depending on how corrupted the driver is, but it should.)
Reboot the PC.
Upon reboot, Windows should find the new device and install generic drivers. It will probably ask you to reboot a second time.

Apr 07, 2011 | LG GSA H62N Super-Multi - Disk drive - DVD...

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DVD+/-RW/CD-RW NEC AD-7203S drivers No problem - just simple me need drivers for this device? for installation on other PC, new system not understend this device and ask driver

Windows 2000 & XP & Vista & 7 have "built-in" drivers for *ALL* CD/DVD drives. So, no specific "driver" should be necessary.

What errror-message(s) do you get?

Does Windows ask to connect to the Internet to search for drivers?
Did you permit it to connect?

Jan 02, 2010 | Sony NEC Optiarc AD-7200S DVD-RW Burner

1 Answer

Is marked with yellow icon and says drivers corrupt or missing

Try running the Windows Troubleshooting utility from the Device Manager. Another thing to try is check for any Optional Updates from Windows that might apply.

Going one step farther, uninstall the device drivers in the Device Manager. You may want to unplug the device from the motherboard or power supply to ensure it doesn't immediately try to reinstall. Reboot the computer to let the registry changes be processed.Shut down and reconnect the cables. Then see if the device is found and the drivers get installed. (Check Windows Update to make sure the drivers aren't waiting to be installed.)

Cindy Wells

Dec 29, 2009 | Samsung (SH-S162L/BEBN) DVD RW Burner

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Do I need software to get my comp to recognize a new Mad Dog Multimedia external DVD/burner drive?


Depending on which version of windows you are using, you might need to install the drivers for the device.

I know XP and older versions have a mush smaller internal driver database than windows vista or windows 7.

You don't necessarily need to install software to operate the device, just need the driver installed, then your computer will recognize the device.

Hope this can help you.

Kind regards

Nov 15, 2009 | Mad Dog Multimedia (MD16XDVD9) DVD±RW...

1 Answer

Installed XP SP3 to my Dell 6000 and now NEC 6500a can't be found. Device manager says that the drivers are loaded by cannot find the hardward Code 41

see if its recognised in the Device Manager. Start/My computer/Control Panel/System/Device manager.
if so remove or uninstall the Drive.
Physically remove/eject the drive from the Computer. reboot then shutdown. re-insert the Drive. boot computer and see if it,s detected by the system or ( found new hardware Wizard )
re-install any drivers as requested. Installing SP3 shouldn,t do this. unless the drive was actually Virused Or failing already.

Mike @ compurepair.

Oct 16, 2009 | NEC ND-6500A DVD±RW Dual Layer Burner

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the connection wire of your laptop with DVD ROM has been got tampered . nothing to worry it is just alittle problem go to any repair shop & get it repaired.
pls rate my solution

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2 Answers

ACER 9410CD/DVD-ROM driver not found.

Hi there,
I am assuming you are using XP,

update the drivers via device manager and select the device with the yellow question mark,right click update,reboot and restart

if nothing then remove the device via add/remove programs
select device and remove,reboot and restart

should auto recognise and install the drivers for you,
dont forget to do SP2 updates
Good luck with that,

Let me know how it goes thanks

Aug 14, 2008 | Acer (91.42R37.001) CD-RW/DVD-ROM (Combo)...

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