Question about Lands Phones

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM

We have an AVAYA PARTNER ACS PHONE SYSTEM model with 6 phone lines. Currently if somebody calls after hours on the main line they receive an automated greeting and then the caller can transfer to an extension. Going forward, we would like all calls on two of the lines (5 & 6) routed to a separate automated greeting or a indiviual voicemail box extension instead since there are two separate business entities under the same roof. Can this be programmed?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 860 Answers

Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).

Posted on Oct 06, 2009

Testimonial: "thx"

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My company has an Avaya phone system that uses Partner 18d phones. When you pick out the receiver the phone would go to one of our 4 outside lines, but recently on ext. 10 when you pick up the receiver it...


http://dstech1.com/changing-the-line-that-is-picked-up-when-you-lift-handset/

All releases of Partner
Lets say that you currently pick up line 1 to make an outgoing call, but you want to pick up your last line (in this case we will say we have 6 phone lines).
This feature is called "Auto line select"
To program Auto line select:
From extension 10 or 11:
Press feature 00
LEFT INTERCOM
LEFT INTERCOM
RIGHT INTERCOM
Enter the extension number of the extension you need changed.
press ** (start, star)
Then the order you want the lines to get picked up
Then ** (star, star) when done
When finished, press feature 00 to get out of programming.
So, in this example I would enter my extension number (22) and press ** (star, star) and press line 6, line 5, line 4, line 3, line 2, and line 1. Then I press ** (start, star) to signify that I am done programming Auto Line Select. And feature 00 to get out of programming.
Easy as pie.

Aug 20, 2011 | Avaya 700340193 Corded Phone

1 Answer

How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.


The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection
depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

Jan 06, 2011 | Lucent 18D Corded Phone

1 Answer

I have a partner mail VS R4.0 system. I am trying to have calls that come to my extension auto forward to an outside line like my cell phone.


What releas is the processor? You need an ACS, Release 6 or newer.

From any display phone, press Feature 59. That will tell you the release.

May 04, 2010 | Comdial Avaya Partner ACS Phone

1 Answer

Partner ACS turning on and off on it's own


One of the cards is bad in the unit. Assuming you have a 308 processor and 308 ec card and two cards in the system The 308 ec card has a bad or power supply in the card

When this happens look at the cards lights.

This is nothing you can fix yourself without a Avaya technician.

Apr 08, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

Please help! We have an Avaya ACS partner phone system and when someone tries to call in and we answer all lines light up and the call disconnects? It works fine when calling out bound.....PLEASE HELP!!!!


When you call in, what happens? Does it ring once and disconnect? Are you able to answer and it disconnects?

Does this happen on all lines? Just inbound?

Jan 11, 2010 | Avaya Lands Phones

1 Answer

Partner ACS phone system won't fwd calls to mailbox


If they want all calls to be answered by the general delivery mailbox only them you need to change the Group Distribution (#206) on all the lines in group 7 from (1) assigned to (3) VMS Line Cover and also change the Line Coverage Ext (208) on all lines to ext 10

Dec 18, 2009 | Comdial Avaya Partner ACS Phone

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM - Separate Greeting


The partner voice messaging system would be a card that looks like the processor card , It should also have a green sticker on the face of it identifing it as such.

Dec 11, 2009 | Comdial Avaya Partner ACS Phone

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM - Separate Greeting


Changing the time on a Partner system is done on either ext 10 or 11. At one of those ext's press the feature key and "00"
next press the left hand intercom twice
the display should say system programming
enter in "#206"
the display should say Group Call Distrib Group:
Press 7 It will then ask for a line number
enter in 05
the display will say 1 assigned
press 3 VMS Line Cover
Do the same procedure (from #206 on) for line 6
Then enter #208
The display will say Line Coverage Ext Line:
Enter 05 The display will then say Data --
Enter in the extension you want the voice mail to pick up the lines on
Lastly if its not done allready, enter #301
The display will say Automatic VMS Cover Extension:
Enter in the extension number of the phone thats getting the voice mails
The display should say 1 Assigned

press feature "00" to logout

Oct 06, 2009 | Lands Phones

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM - Voicemail/Greeting capability


Yes you can have the 2 lines answered by a particular mailbox instead of the AA greeting.
Would need to know the model of the voicemail system that is installed to see if there are more than 1 AA menus.

Oct 06, 2009 | Avaya Lands Phones

1 Answer

Avaya Partner ACS & 18D - Call Waiting Not Working


It's easier and more stable to program a button for FLASH (F03). The timing is in program 107 and sets to about 18-20 for 450 to 500 milliseconds.

Carl

Jan 26, 2009 | Avaya Corded Phone avaparp18d

Not finding what you are looking for?
Lands Phones Logo

Related Topics:

255 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lands Phones Experts

kakima

Level 3 Expert

102366 Answers

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

yadayada
yadayada

Level 3 Expert

75117 Answers

Are you a Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...