Question about HP Photosmart Premium C309A All-In-One Printer

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ERROR COMMUNICATING WITH DEVICE - HAVE UNSTALL AND RE-INSTALLED SOFTWARE, DOES SCAN FROM PAINT- BUT DOESN'T SCAN FROM THE PRINTER OR THE COMPUTER - I HAVE ALSO UNINSTALLED THE VIRUS PROGRAM AND STILL NOTHING

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The best thing you could do is to, ( A ) disconnect the unit from computer. ( B ) un-install the software from your computer and re-boot. ( C ) Disconnect all external devices from your unit and re-start unit.
( D ) Check your device manager for any outstanding marks or flags. ( If found, remove them and re-boot. ) Check device manager again. If clear or flags,( E ) reload your software for your photosmart All-in-One printer. Note. you must have this unit disconnected, both the USB and Power connection to the Printer, until the software asked to power up and Plug in USB connections.
Hope this infomation has been of help to you.
Please rate you techs.

Posted on Oct 06, 2009

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2 Answers

HP 2520hc scanner drivers


Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

Oct 15, 2012 | Office Equipment & Supplies

1 Answer

My scanner doesn't communicate with my computer but my printer does


Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FILE then select FROM SCANNER OR CAMERA.
3. Choose COLOR PICTURE.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

Nov 11, 2011 | Epson WorkForce Office Equipment &...

1 Answer

I'm trying to scan a document w/ a Canon PIXMA 310. We recently changed computers and might be missing a vital piece of software. I tried to scan to MS Office Pic Manager and to Paint. Neither has an...


What OS are you using? Do you have the full software installed, the Canon driver or the OS generic driver? If you plugged in the USB cable before installing the Canon software, you probably got the generic driver which doesn't run with the scanner. Uninstall the driver and unplug the data cable; then download the software from http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#DriversAndSoftware (select your OS) and install it. Try a new data cable and different port. (Scanning requires bi-directional communication and can fail when the printer works.)

Paint (in XP through Win7) should work if the computer recognizes that the device has a scanner. File > Import from Camera or Scanner. Check your hardware listing. (For Win7 Start > Devices and Printers; older OS versions may have the list under the Control Panel.) The printer might show up twice if installed correctly.

I hope this helps.

Cindy Wells

Aug 02, 2010 | Canon PIXMA MX310 All-In-One Printer

2 Answers

My scanner won't work the printer and copier work


Hi,

Scanner drivers seems to fail to communicate with printer, you have to reinstall the USB driver. Follow the steps

1. Click start ->Run.
2. In the Run window, type "devmgmt.msc" (without quotes), click OK.
3. Device Manager Window will pop out, in this screen at the bottom you will see "Universal Serial Bus Controllers"
4. Click on the(+) sign next to "Universal Serial Bus Controllers" and look for "USB Composite Device".
5. Right click on "USB Composite Device" (Read Note below and then proceed) and select Uninstall.
6. After the the device is uninstalled, disconnect the USB cable from the back of the computer.
7. Restart the computer, after the system is booted plugin the USB cable.
8. You may need to wait for sometime for the device installation to get complete.
9 . Then try to print a word document.

Note: Before uninstalling the "USB Composite Device" right click on it and select properties to confirm whether that driver is for the printer.

Regards
Riztech


Jul 16, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Won't scan or copy


Solution
These errors are usually caused by a failed scan, a bad installation, communication problems or software conflicts. Follow the steps below until the problem is corrected.
Step one: Restart the computer
Close all programs and restart the computer. A required task might have stopped running or the system resources might have decreased due to tasks left running. Restarting the computer will refresh all Windows tasks as well as increase the available system resources.
Step two: Check for the correct entries in the Device Manager
Verify that the unit was installed on a DOT4 virtual port in the Device Manager.
  1. Right-click My Computer , and then click Properties .
  2. Click the Device Manager tab. (In Windows 2000 and XP, click the Hardware tab , and then click Device Manager .)
Check the list of installed devices for references to DOT4. If there are no DOT4 references, the software has not installed correctly.
If any of these entries are missing, the software did not install properly. Review the information in the HP document Troubleshooting Installation Issues for USB-Connected HP All-in-One Products in Microsoft(R) Windows (bpu01858) for installation assistance.
Step three: Check for communication problems between the all-in-one and the computer
Communication might have failed between the all-in-one and the computer. Review the information in the HP document USB Connected HP All-in-One's Software Reports a Disconnected or an Error Status (bpu01859) to check for communications problems between the HP all-in-one and the computer.
Step four: Check the computer to see if it is infected with a computer virus
If the all-in-one prints but will not scan correctly and does not show any symptoms of communications problems, the computer might be infected with a virus. Some viruses try to disable virus scanning software and in doing so disable scanning from the all-in-one. The following are symptoms a virus problem:
  • The scanning software works after installing the all-in-one software until the first time the computer is restarted.
  • In the Device Manager, opening the Properties of the Imaging Device entry will reveal a status of "code 19" or "code 28".
  • A Scanner Cannot be initialized error occurs. While this error may other reasons, a virus will cause this error.
When the all-in-one is turned on and connected, follow the steps below to see if this is the problem:
  1. Right-click My Computer (click Start first in Windows XP) and then click Properties .
  2. Open the Device Manager:
    • Windows 98 and Me: Select the Device Manager tab.
    • Windows 2000 and XP: Select the Hardware tab, and then click Device Manager .
  3. Locate the Imaging Device entry and click the plus (+) beside it. It may have an exclamation mark beside it.
  4. Right-click the all-in-one entry under Imaging Devices, and then click Properties .
  5. A Properties screen will open. Look at the Device status section.
Hope it may helps;.
Regards, VOTIT

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1 Answer

Communication problem with a MP210 Canon Pixma


Yes! No WIA, no scanning! It means Windows Image Aquisition is not turned on... Not only will the scanner not work but also other Imaging devices like cameras. The best way to find out will be to try and scan from Microsoft Paint. Go to Start, all programs, accessories then look for paint. When paint opens, click file then from scanners or cameras. Try to scan, if it scans then WIA is ok.
It means is the scanner software that was not installed correctly so uninstall reinstall just the scanner software! If Paint does not scan, then its your computer's Operating system (winxp) at fault. Make sure WIA is started, or better try to restart that service (in control panel, administrative tools, services, look for Windows Image Aquisition, restart the service).

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1 Answer

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Hi .
Let me first explain that the scanning softwareis seperately loaded into the computer which is called as Digital Imaging. Try the step below:
1. try scanning from scanners and cameras - 2 errors might pop up if it does not scan - an error occurred communiating with the scanning device / no HP device detected.
2. start - programs - locate for a software loaded called HP Solution Centre / HP Director.Open the software if loaed and try to scan from there. If its not loaded then insert th installation cd and click on Install more software - full.
3. In HP solution Centre / Director click setting - scan settings - scan to ..... setup - see that both the columns of front panel and available destination list should be having some icons into it (you can add and delete from any column as desired - but none should be empty)
Click the link below to ssist you with relevant troubleshooting -

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=40990&lc=en&cc=us&dlc=en&product=420428&lang=en

If none of the above work then try uninstalling and re-installing the printer software all over again

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well, reinstall the software and see if it will work.

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Connect the device to a different usb port. Download the newest software/drivers from the Belkin web site. Remove the old software and install the newest downloaded version. Please supply the error.

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