Question about D-Link AirPlus Xtreme G DI-624 Wireless Router (DI624RE)

1 Answer

Can connect to router, but router wont connect to internet

I can get internet when I plug my computer directly into the modem with ethernet, but no internet when connected via the wireless router (using cable from router to computer or via wireless) - although my connection shows that it is connected to the router (it gives me router name etc in my connection window) it will not provide internet access.

I have tried new cables and rebooting.

Is the router pooched? Or is there trobleshooting I can do?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,268 Answers

The router needs to be configured manually. Follow the steps below.

Basic DSL Setup - PPPoE

Most Internet Service Providers offer PPPoE authentication. Please consult your ISP if you are not sure if PPPoE could be used.

To configure your router for PPPoE you will need to set your router's WAN (INTERNET) port to 'PPPoE' option. However majority of Modems nowadays already have PPPoE enabled. If your modem has PPPoE client built-in, you need to select the 'DHCP' option in your router. The router is set to this option by default.

Configuration steps:

Step 1

Connect the broadband modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2

Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.0.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, the default is `admin' (optional) and password is blank (nothing).

Step 3

After logging into the router select Setup. Set Internet Connection to 'PPPoE' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'. Note that it is very common for broadband modems to carry out the PPPoE authentication for you. In this case you need to select the 'Dynamic IP' option (DHCP) in your router, do not select PPPoE. If you have such modem proceed to Step 5

Step 4

If your broadband modem does not have PPPoE function, select the 'PPPoE' option in the router and enter your account details (username and password given by your ISP). Note that some ISP's require username to be as your full e-mail address (ex: username@ispname.com).

Step 5

Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration. Recycle power to modem.

You do not have to run any login client (like PPPoE) on your computer in order to connect to the Internet. If you had it setup when using the modem without the router, disable it in Internet Explorer under Tools > Internet Options > Connections > set to 'Never dial a connection'.

If you did not have to run PPPoE login client on your computer when modem was directly connected to your PC, your ADSL modem has PPPoE built-in. In this case set the router's WAN (INTERNET) port should be set to the 'Dynamic IP' option.

If your ISP requires PPPoA connection you need to make sure that your ADSL modem supports PPPoA (PPPoA can not be used on Routers which do not have ADSL Modem built-in). If your modem will be carrying out PPPoA connection you need to set your router's WAN (INTERNET) port to the 'DHCP' option.


If you are having difficulties accessing the Internet:

- Turn the modem and the router off for a minute and then turn the modem first and then the router.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the broadband modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your broadband modem as well.

- Uninstall your antivirus software (sometimes disabling or closing the software is not enough) and reboot your PC.







Configuring router for Cable Internet

To configure your router for Cable you will need to set your router's WAN (INTERNET) port to 'Dynamic IP' (DHCP) option. The router is set to this option by default.

Configuration steps:

Step 1 Connect the cable modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2 Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.0.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, default is `admin' and password is blank (nothing).

Step 3 After logging into the router select Setup. Set Internet Connection to 'Dynamic IP (DHCP)' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'.

Step 4 Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration.

If you are having difficulties accessing the Internet, you need to:

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the cable modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your cable modem as well.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Uninstall your antivirus/firewall software (sometimes disabling or closing the software is not enough) and reboot your PC. After establishing the Internet connection through the router, reinstall your antivirus/firewall software.

Posted on Oct 06, 2009

Testimonial: "Ah!Brilliant! This was fantastic instructions on how to fix such a really simple problem I had no idea I was having! "

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I want to connect my all-in-one with my desktop-computer and router.


1.Your Modem you have with your ISP (Internet Service Provider) has an Ethernet cable coming from it
2.Plug the Ethernet cable into the Internet port of the router.
3.Unless your desktop computer has wifi capabilities (Wireless) your will want to plug an Ethernet cable directly from your Ethernet port of your computer to one of the 4 ports of your router.
4.This will allow you to connect 8 devices wireless around your home with your desktop computer Tethered (Hardwired to your router)

Mar 22, 2011 | Computers & Internet

1 Answer

Netgear router is not connecting to internet but i can connect if i plug Ethernet directly into computer from modem


Unplug the modem and router for at least two minutes and till all the lights go off . Then plug the modem back in. Then plug the router back in and it should work. Hope this helps :)

Dec 27, 2010 | NetGear WGR614 Wireless Router

3 Answers

I can't get my router to connect to the phone jack


Connect ethernet lan cable to computer and router end.
In router there is LAN port connect lan cable to that port and connect other end of that cable to your computer ethenet lan card.
Then connect phone line jack to router's ADSL Port.
Let me know if you need further assistance.
Thanks for using FixYa.

May 07, 2010 | Linksys Wireless-G WRT54G Router

1 Answer

Belkin router can't connect to internet


This is part solution, part clarification request: When you say that you installed the setup software on your laptop, setup software for which: the modem, or the belkin router? Also what type of internet service do you have - Cable? DSL? If you are not sure, list your ISP. What operating systems do you have on your laptop and your main computer?

You say that you connected the modem to your main computer - I am assuming that you mean that you connected your modem with a network or ethernet cable (the one with a connector that looks similar to but larger than a telephone's connector) to your computer's ethernet card, or NIC, port. Is anything connected by ethernet cable to the Belkin router? If you have not connected the modem directly to the router, it will not connect to the internet, and anything connecting to the Belkin router will not be able to access the internet as well.

Try this: disconnected the power from your modem, then disconnect power from your router, and disconnect any ethernet cables from computer & modem, or computer and router. Connect an ethernet cable from the modem to the Belkin Router. (Ensure that you have plugged in the ethernet cable on the router into a port that is either set aside from others, or indicates "Internet", WAN, or something similar - it should be marked either with a different color, labled, or both). Now power on your modem. Wait until you see a steady "ready" light, green ethernet light, or the light usually lit for that model indicating it has completed its bootup tests and the internet connection is ready.
Next, ensure the ethernet cable is connected from the modem to correct WAN or "internet" port on the Belkin Router, then power up the router. Once the router boots up completely, plug in a cable from your computer's (main computer) NIC or ethernet card or port, to a port on the Belkin Router (there should be more than one port available, generally numbered "1, 2, 3" and so on - in a group, seperate from the WAN or internet port). Once you are sure you have the cable plugged into one of the correct ports, and if you have windows, restart your main computer.

Now on your main computer, check to see if you have an internet connection. If you do, you can now resume running the router's software setup on your laptop, which sounds as though it was walking you thru the setup process to connect you via wireless connection to the internet. Report back if you have any success, or if you have any further problems, and best of luck! Hope that info helps

May 05, 2010 | Belkin (F5D8231-4) Wireless Router...

1 Answer

Computer wont connect to internet with router


Troubleshooting steps:
1) Make sure that you can get it to work if you go from the cable/DSL modem directly to your computer
2) Assuming that works, disconnect the cable from the back of the computer and plug it into the WAN/INTERNET connection on the router and take a different cable and go from one of the LAN ports (labelled 1-4, typically) to the computer
3) turn off the computer, unplug the router and unplug the cable/DSL modem. Plug in the cable/DSL modem and wait for the lights to stabilize. Plug in the router and wait for the lights to stabilize. Finally, turn on the computer and try it.

Mar 07, 2010 | Blitzz Technology (BWA611) Router

1 Answer

Adsl wont stay on ,quick set up ,says cant find modem


Either the router is not connected properly to the modem, or the modem is not set up properly. First, unplug the router from the modem and disconnect power to both of them. Make sure the modem is connected to its data source, in this case the telephone line. Make sure the company has authorized the modem and make sure it's connected to the phone socket they specified, if they did. You should plug a CAT-5(ethernet) cable between the LAN port on the modem and the WAN port on the router. Now power on the modem. Wait until the modem's lights indicate it has a connection. If the modem doesn't indicate a connection, call your ISP. It will probably be as simple as them sending a refresh signal to it. After the modem finds a connection, power on the router. Your internet service should now be working. If not, try plugging the computer's network cable directly into the LAN port on the modem. If that computer then has internet, your problem is with the router. If the computer still doesn't have internet, then the problem is either with the settings on the computer or there's still a problem with the modem/ISP

Feb 27, 2010 | D-Link 802.11g Wireless Router WBR-1310...

3 Answers

HOW TO USE INTERNET IN MORE THAN ONE PC FROM LINKSYS WIRELESS G B


You have two ways on how you can get other computer online through this router. First, you can wired them (using an Ethernet cable) to one of the Ethernet ports on the back of the router. They are the ones labeled 1, 2, 3, and 4.

Second is through wireless, but those computers that will connect through wireless must also have a wireless adapter to be able to pick up the signal that this router is broadcasting.

Feb 12, 2010 | Linksys Wireless-G WRT54G Router

1 Answer

Internet light on wireless modem is red and wont connect to internet. DSL, Wireless and Ethernet port 4 are all connected with green lights. Wont properly connect the modem.


If you connect the computer directly to the modem, does it work?
If that works then the modem is working.
Now connect the computer to the router and the modem to the router.
You will need to open the set up page of the router to check the settings of the router.
You can set up the router without the CD also.
It is very easy.
Click Here for step by step instructions about how to set up the router

Dec 04, 2009 | NetGear DG834G Router

1 Answer

Computer cabled to Dynex enhanced G wireless will not connect


Unplug the router for ten seconds and plug it back in, it needs to reset. Some routers have a reset button. I often wait longer than ten seconds, I find a beer is usually the right amount of time. Sometimes the modem needs a reset also; unplug everything, then plug back in sequence, with the modem first, the wait, then the router, wait, then turn on your computer. That system works for any brand modem and router.

Jun 09, 2009 | Dynex Enhanced-G Wireless Broadband Router

Not finding what you are looking for?
D-Link AirPlus Xtreme G DI-624 Wireless Router (DI624RE) Logo

631 people viewed this question

Ask a Question

Usually answered in minutes!

Top D-Link Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2260 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18392 Answers

Are you a D-Link Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...