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A black box pops up on the screen and can not get rid of it unless you start hitting buttons. this only happens at certain times and program lock is not engaged.

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It is probably the PIP (picture in picture)

Get into the pip settings.. You should be able to resolve it there..

Have a great day !

Posted on Oct 06, 2009

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System Recovery


Hit the Power Button and immediately start hitting the F8 key repeatedly until you see the Safe Mode Options. Select Safe Mode and see if it will boot up. If it does shut down normally and reboot.

Try safe mode again, and this time when it comes up click Start/Accessories/System Tools/System Restore. (If you have windows 7 click Start then type System Restore in the search box and select it when the results are returned). Select a Restore Point (date and time) before you started having problems. Don't worry, System Restore does not delete your data, documents, music, pictures videos or programs (unless the program was installed after the restore point you selected).

System Recovery on the other hand deletes everything and sets your system back to when you first purchased it.


If it happens again on the reboot, get back into safe mode again and see if you can force it to run the check disk utility the next time it starts up. In Safe Mode click Start/Accessories and look for the RUN command. Type cmd and press ok. It will bring up a dos prompt (black screen with white lettering). Type chkdsk /r and press enter. If it says something about drive is locked and it will do it on the next reboot, then select yes.

Read the Manual for System Recovery.

Get online and got to www.google.com In the google search box type: "ASUS Support" (without the quotes and put your manufacturer name before Support). Look for downloads and drivers. Enter your model number and operating system when requested. Look for Manuals and search them for System Recovery.



May 16, 2012 | Computers & Internet

1 Answer

There appears a black box on screens on certain channels


Hi, hit the cc button on your remote control untill the close caption display says off, this should eliminate the box from your screen

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1 Answer

Black box blocks on certain programs


Check your closed-caption settings. You should find it's set for "text" right now. Turn it to "off" (or to "caption 1" if you want the captioning).

In text mode, the TV blanks out a portion of the screen to put up text that never shows up. You only notice on channels or programs where captioned programs are being broadcast. This is a common problem; on many remotes there's a single button to control captions and it's easy to hit it and change settings without realizing it.

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The black box is caused by the Closed Caption option of the tv. Go into the menu and turn it off.

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1 Answer

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You have activated the closed caption.Go in to your menu and set the closed caption to off.

May 12, 2008 | Televison & Video

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It's in closed caption mode. Turn off the closed captioning, and it will go away.

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i had the same problem with my rca truflat.. i read from a posting of a similar problem with a different tv brand to switch your closed caption options 'off' or set it to a 'cc' option instead of the 't' options.. (this was done through the on-screen menu..) i gave it a try and it worked for my tv.. hope it works for you..

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1 Answer

Pop up box appears periodically


try bringing up the menu, and see if there's an option "factory default", and try that. you didn't mention what button on the remote you press to get rid of the popup, or what feature you are turning off to get rid of the popup,

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