Question about Microsoft Wireless Optical Desktop Comfort Edition

1 Answer

MS Wireless Desktop set - KB and Mouse

When I boot the PC, it stops at POST and says keyboard error or no keyboard present. I then press the button on the transmitter, depress the button on the back of the KB, turn off the PC and turn it back on and it works. Never have a problem with the mouse although at the fail point the mouse doesn't come in to play. This is baffling as I have reinstalled the software and uninstalled and reinstalled updated software and have changed USB ports - frustrating. Running XP Pro with 64-bit AMD CPU and 1 gb RAM. Any ideas??? Dave

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 35 Answers

Well this problem has nothing to do with your Operating System. This has everything to do with your System Bios.

Basically, the first thing you need to determine is "Is it USB or PS2?"

If it's USB:
1) Is it installed in a USB Hub? It might not have enough power, try a different USB port.
2) Go into the system bios. Look for an option that says "Enable USB Support" make sure it's enabled.

If it's PS2:
1) The connection might be lose, turn the computer off, unplug it, plug it back in.
2) Try a different PS2 Keyboard, same problem? Your PS2 ports are failing, buy a USB Keyboard.

Posted on Oct 24, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My gateway wireless mouse won't sync

- Have you tried the steps mentioned in the link to connect a wireless keyboard and mouse to the Gateway computer?

Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.

It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.

Feb 14, 2015 | Gateway GM5664 Desktop PC

1 Answer

My Acer Aspire Z5600 at booting not reading the wireless keyboard and mouse, it's booting but as keyboard is not connecting, I am unable to type my password and get stuck at password screen. Have

try resetting the BIOS to defaults. Also, make sure the wireless KB and Mouse works by testing it in another PC. Acer might be aware of this issue, so try calling them if those ideas do not help.

Sep 21, 2012 | Acer Aspire Z5600 PC Desktop

2 Answers


If the power cells are new, both the keyboard and mouse are powered correctly (Battery I assume are positioned correctly). If Neither one operates, then check the small dongle that fits into the USB port. It may have been loosened, and if so just pull it from the port and reinsert it in another port. If still no connection, then the dongle may have burned out. The problem: Once a dongle is spent, the entire set is useless as they operated on an audio signal (Frequency) set for that mouse/keyboard. No replacements.

Jan 31, 2018 | ACCO Brands Kensington PilotBoard 64390...

1 Answer

Ms 8000 mouse pairing code

You choose your own code. It's a keyboard right? So it has numbers on it...and an Enter key.
1. Press and hold in the small button next to Bluetooth symbol under the keyboard for 5 seconds. The charge indicator lights at the top of the keyboard should alternate flashing red then green.
2. Search for Bluetooth devices on the devices you wish to connect the keyboard to. The Keyboard should be listed there.
3. Enter a code of your choice into the device you are paring the keyboard to and submit it. I used a 4 digit number which worked without a problem.
4. Type the same code and press Enter on the Microsoft Wireless Entertainment Desktop 8000 Keyboard.
The keyboard should now be paired with your device.
Good luck, - GregAndo

Jan 29, 2010 | Microsoft Wireless Entertainment 8000...

1 Answer

Dell dimension 2350 cpu fan failure

i can help with the mouse & keyboard.
go into the bios on boot screen you press DEL i think then activate the USB mouse & keyboard option then save & exit.
there will be settings for the cpu fan in there somewhere but i can't remember where sorry.

Aug 16, 2009 | Dell Dimension 2350 PC Desktop

1 Answer

Can I use a new MS wireless mouse to replace my existing MS wireless mouse. Currently my mouse and keyboard connect together on the same wireless USB device. Could the new mouse be detected and be used...

I suppose there is a reset button on the keyboard or the software provided so I suppose it could be possible, I don't know.
I use a Microsoft Wired Keyboard...
But Best of luck.

Jul 21, 2009 | Microsoft Wireless Optical Desktop Pro +...

1 Answer

Microsoft Wireless Keyboard 5000 keeps opening and closing the windows start menu once connected

Did you try the following.
Normal 0 Press the Receiver button (and the lights will start flashing.
Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

If the MOUSE isn’t working, push the small RESET/CONNECT button on the back of the mouse to connect to the receiver. Then they should work okay.
Hope this helps. Bud

Oct 26, 2008 | Microsoft Wireless Optical Desktop 5000...

3 Answers

Microsoft Wireless Laser Desktop 4000, can't use mouse and keyboard simultaniously.

I was playing UT2004 and using the w key it would stop working too puzzled me for days but never figured it out....and now ive ran out of time to play lately so i dont know whats up with it but i have the same keyboard and mouse set and it just seems that this whole set is full of bugs!

Jan 02, 2008 | Microsoft Wireless Laser Desktop 4000...

Not finding what you are looking for?
Microsoft Wireless Optical Desktop Comfort Edition Logo

81 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2966 Answers

Piyal Perera
Piyal Perera

Level 3 Expert

528 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides