Question about Sony DRX-710UL DVD±RW Dual Layer Burner

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The device (Windows Vista SP2 HP Laptop) had Error Code 19, so I went ahead and uninstalled, restarted,and it wouldn't re-install. It says: "Please consult with your device manufacturer for assistance getting this device installed." Now what? Thanks for any help!

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  • Larry212 Oct 06, 2009

    Wrong forum... ignore.

  • Larry212 Oct 06, 2009

    Didn't work... it still re-installed the driver with the error code.

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  • 86 Answers

Try going into safe mode and install it there, let me know how it ended up

Posted on Oct 06, 2009

  • Vladimir Zavodny
    Vladimir Zavodny Oct 07, 2009

    In this case I´d go and reinstall windows... it may save you time trying to solve it.

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Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.

This issue may have occurred after one of the following situations:
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